TotalRecovery, Total Backup Recovery FAQ

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  1. Q: Does Total Backup Recovery support 8.1 (8.0)?
    A: TotalRecovery and Total Backup Recovery are compatible to Windows 8.1 and 8.0
  2. Q: Does FarStone software support Microsoft new files system ReFS
    A: TotalRecovery and Total Backup Recovery support ReFS file system
  3. Q: Does FarStone support Microsoft BitLocker encryption systems?
    A: TotalRecovery and Total Backup Recovery support Microsoft BitLocker encryption. The BitLocker encryption will be removed upon system restoration, you will need to enable it after system restore.
  4. Q: What are the differences among 3 types of backups - Disk Imaging, Volume, and File?
    A: Disk Imaging will backup entire system, Volume will backup partitions or a volume which consists of multiple partitions or multiple disks. File Backup is used to backup selected files/folders and selected type(s) of files.
  5. Q: What trial software is available?
    A: FarStone offers 14-day (or 30-day) trial all software products. The trial software can be downloaded from the product pages or from download page. Once the free trial is expired, all of backed up images you made are still valid. But you will need to input a valid license code (serial number) to continue using the software.
  6. Q: Does it a 64 bit software?
    A: Yes, it has both 32 bit and 64 bit modules in one package. Depending on your system, the installer will install either 32 bit or 64 bit modules on your system.
  7. Q: How long does it take to back up or restore a system?
    A: This depends on the amount of data on your system. However, with our unique leading "Rapid Restore" feature, it will reduce the system restoration time from hours to minutes.
  8. Q: Can protect my PC from a destructive virus?
    A: FarStone backup software is not an anti-virus software. However, if your system is infected by a destructive virus, you can restore your PC to its previous health state and remove the virus with a backup image.
  9. Q: Why we need incremental backups?
    A: Incremental backup quickly and efficiently backs up your computer by only effecting the new changes since the last backup. This speeds up backup times and saves storage space. Typically, an incremental backup takes only 1-3% disk space of a full system backup.
  10. Q: How can I recover data from an accidental format of my hard drive?
    A: You can recover your data & system from a TotalRecovery backup image. The backup image contains operating system, settings, files, documents and everything on your machine.
  11. Q: I have my data saved on D:. Can I just backup my C: drive (with Windows installed)?
    A: Yes, you can do that. In the event of Windows failure, (such as virus infections) you can choose to restore your C: drive only.
  12. Q: Is TotalRecovery compatible to all major Windows Operating System?
    A: Total Backup Recovery is compatible to supports 32-bit and 64-bit Windows XP, Vista, Windows 7, Windows 8 and 8.1. The server edition supports Windows 2003, 2008, 2012 servers.
  13. Q: What does drive cloning do?
    A: Drive Cloning clones entire hard drive to another disk. Allows users to migrate their data and system from one computer and another one, or to upgrade from a small disk to a new bigger disk, or to upgrade to high performance SSD drive.
  14. Q: Life can have unexpected twists and turns, such as floods, wild fires, earthquakes, and tornadoes. How can FarStone backup & recovery solution insure my data is protected?
    A: Remote backup, an essential tool provided by FarStone backup & recovery solution, gives the user the control to save all your PCs data, applications, and settings to a remote location with FTP offsite backup or backup to a cloud. This enriches your backup resources by providing a simple solution for intricate times.
  15. Q: My PC is located in an area of my home/business where people may possibly gain access to it. How well protected is my backup data?
    A: FarStone backup & recovery AES encryption function can prevent any unauthorized users of accessing your backups.

    If your system is Windows BitLocker enabled, the backup image created by FarStone Total Backup Recovery software is in BitLocker encrypted form preventing any unauthorized access.
  16. Q: I want to migrate my existing Windows OS, applications, and files to a laptop with a solid state drive (SSD), how can FarStone's product help me?
    A: You can install DriveClone and it will clone everything on your PC system to a selected target hard disk or SSD. Alternatively, you can use TotalRecovery USB to migrate all data to a new PC or drive, without installing any software.
  17. Q: My hard drive has had a catastrophic failure. Is there any hope?
    A: Please use TotalRecovery USB to migrate all data to a new PC or drive, without installing any software. Boot into your crashed system, click "explore" button to search and rescue all of your files on the damaged hard disk. You may try "undelete" feature to recover any damaged files on it.
  18. Q: Does FarStone's backup & recovery solution support virtualization?
    A: Yes! FarStone's backup & recovery solution supports VMware and Hyper-v for P2V and V2P.
  19. Q: Can I search a specific document in my backup image?
    A: FarStone's backup & recovery allows you to search any files in a backup image. Or you may browse the backup image to find the files you are looking for.
  20. Q: Do I need to do anything before installing FarStone's backup & recovery products?
    A: We recommend running Windows CheckDisk to scan for hard drive errors.
  21. Q: Bad Sectors have already been detected on a hard drive. How does this affect my backup and restore options?
    A: FarStone's backup & recovery will try to copy all used sectors when performing a Complete or Incremental backup. You may be prompted to skip a bad sector or a job could fail due to bad sectors. Therefore, it's recommended to run Windows Check Disk command to detect and repair hard drive errors, or use utilities provided by your hard drive manufacturer, when attempting to resolve this type of problem.
  22. Q: Can I use disk tools such as Fdisk, PartitionMagic and Norton Speed Disk after installing FarStone's backup & recovery products on my computer?
    A: There is no known conflicting with those utilities.
  23. Q: Does FarStone's backup & recovery product work in Windows Safe Mode?
    A: FarStone's backup & recovery does not work in Windows Safe Mode.
  24. Q: Does FarStone's backup & recovery support for Windows advanced power management?
    A: FarStone's backup & recovery supports all Windows advanced power management features (Standby, Sleep, and Hibernate).
  25. Q: How can I restore without having a DHCP Server on the network?
    A: If the DHCP service is not running on your network, you'll have to manually enter a static IP address to access the network through Network Adapter Configuration in FarStone Recovery Manager.
  26. Q: What happens if my PC misses a scheduled backup?
    A: FarStone's backup & recovery will start the missed backup automatically at next boot up if you select the checkbox in the setting interface saying "If the computer shuts down, run the missed tasks when it boots next time". If you don't select that checkbox, FarStone backup & recovery solution will start the next scheduled backup at next boot up.
  27. Q: Which file systems does FarStone's backup & recovery software support?
    A: A: Total Backup Recovery supports NTFS, FAT, FAT32, ext2, ext3, GPT Disk, Dynamic Disk, Raid 0/1/5/6/10, and Microsoft new ReFS.
  28. Q: Why is my backup image smaller than the source partition or hard disk?
    A: FarStone Smart Backup will exclude the Windows swapping files, temp files, browser temp file, and hibernation files. On an average, it will save 10GB-70GB space.
  29. Q: How can I access the computer outside the Workgroup through the network under the Recovery Manager?
    A: Click on the Tools tab and select Map Network Drive. And then map the directory on the remote computer as you wish.
  30. Q: How can I get SDK download location correctly before I use the Convert Backup to Virtual Disk feature?
    A: VMware Home Page (www.vmware.com) ->Download ->VMware SDK&APIs ->Virtual Disk ->VMware Virtual Disk Development Kit
  31. Q: How can I convert image backup from VMware format to VHD format?
    A: Please download VMDK to VHD file converter from here. This file conversion tool allows you to convert image file from VMware format to VHD format.
    1. How do I convert a backup image to VMware file format?
    In the "Tools" tab in the main UI, select "Convert Backup to Virtual Disk". Using this tool allows you to convert a saved full-image to VMware file format. Once converted, it can be used in your virtual application. Here are the steps to convert:
    1. Login to the VMware office website and download and install VMware Virtual Disk Development Kit: http://www.vmware.com/support/developer/vddk/
    2. Click "Tool" from the left side navigation in the main UI and select "Convert Backup to Virtual Disk".
    3. Select the image backup that you want to be converted. The file extension of the image backup is .sco.
    4. Select a converting type (a partition or the entire hard drive).
    5. Select the destination path where you want to store the converted VMware file.
    6. Once the converting process is complete, a VMware file with .vmdk extension can be found in your selected folder.
    7. You can reference the VMware user guide for inserting virtual disks in the VMware machine, or you can follow the steps below:
    Select a "New" VMware machine from its menu. File > New > Virtual Machine.
    b. Select "Custom Advanced" when asked what type of configuration you want.
    c. In the "Guest Operating System Installation", select "I will install the operating system later".
    d. In "Select a Disk", select "Use an existing virtual disk", then browse for the converted .vmdk file by selecting "Select an Existing Disk".
  32. Q: How to restore a computer from disasters?
    A: You need to enter Pre-OS first, and there are options to enter Pre-OS:
    1. Click Tools of Total Backup Recovery, and activate Recovery Manager. Restart your computer and select Recovery Manager when booting your system.
    2. Using a creating a bootable rescue disc (Total Backup Recovery allows you to create it)
    Click "Restore" in Recovery Manager, select backup image to restore your system.
  33. Q: After completing universal restore, why the interface of install driver occurs in windows?
    A: After finishing universal restore, Windows will need to re-scan all hardware and may need to re-install some drivers. This is normal process. Please follow Windows instructions.
  34. Q: Will someone be able to view my photos, emails or sensitive information from my backups?
    A: No one can access your personal information in a backup image with encryption enabled. FarStone backup & recovery supports Advanced Encryption Standard encryption (AES) to your backups. AES is a symmetric-key encryption standard adopted by the U.S. government. This is comprised of three block ciphers standards, AES-128, AES-192 and AES-256. FarStone backup & recovery solution supports all of these 3 standards.
  35. Q: Can FarStone product make an exact copy from my current hard drive to a new hard drive?
    A: You can install DriveClone and it will clone everything on your PC system to a selected target hard disk or SSD. Alternatively, you can use TotalRecovery USB to migrate all data to a new PC or drive, without installing any software.

    If your new hard drive is bigger than your current drive, FarStone DriveClone will automatically enlarge the partition size before the files copy to a new hard drive. It the target drive is smaller than the source drive, FarStone software will proportionally reduce the partitions sizes.
  36. Q: What is a Solid State Drive(SSD)? Do you support SSD>
    A: FarStone Total Backup Recovery and Data Migration products DriveClone and TotalRecovery USB support SSD.

    A solid state drive is like a hard drive without disks. A solid state drive runs significantly faster than a standard hard drive. Solid state drives are also energy-efficient. FarStone DriveClone can clone your hard drive to SSD in minutes, so you can avoid spending hours or weeks on reinstalling all programs.
  37. Q: How do I clone my files to a new hard drive with FarStone products?
    A: You may use FarStone Total Backup Recovery and Data Migraion products DriveClone and TotalRecovery USB to migrate all data from one PC to another.
  38. Q: How do I upgrade my hard drive with a new bigger one?
    A: There are 2 options to do this with FarStone backup & recovery solution.
    1st Solution:
    If you can connect new hard drive to your system (using an USB enclosure) along with the old hard drive as a secondary drives in your system.
    1. Use DriveClone or TotalRecovery USB and select the clone feature.
    2. Choose the old hard drive as the source and the new hard drive as a destination.
    3. It will prompt if you want to resize the partition but it is optional.

    2nd solution:
    If you are not able to connect the new drive to your PC.
    1. Use Total Backup Recovery and select "Backup" to backup the original hard drive save to an external hard drive or any other storage.
    2. Once completed, shut down the computer and replace the original hard drive by the new hard drive.
    3. Proceed to boot the computer system into the recovery manager (with Bootable Rescue Disc)
    4. Once in the Recovery Manager, select "Restore" and choose the image you created from the original drive, then follow the instructions.
  39. Q: Where can I backup my files?
    A: You can backup your files to a local hard drive, USB drive, cloud storage, network share, NAS Storage, iSCSI, or remote FTP server with a friendly user interface providing a "set it and forget it" unattended backup.
  40. Q: Will a particular file be backed up even though I am working on it?
    A: All important files will be backed up even when they are being used during the backup process. Total Backup Recovery will take care of those opened files; make sure they are backed up in consistency.
  41. Q: Will I have to worry about having enough space for the backup?
    A: With Total Backup Recovery quota management feature, you can create quota limits for the storage usage of each workstation. FarStone backup & recovery solution will automatically reuse the oldest backup space for new backups.
  42. Q: I am working on a project and I need files backed up as I work. What solution does FarStone backup & recovery solution provide?
    A: FarStone backup & recovery solution has got you covered with the ability to backup open files as their corresponding applications are in use. This in turn provides consistency and safety knowing that all your files, no matter in use or not, will be covered during backup times.
  43. Q: What is Google Desktop Search and what does it do?
    A: Google Desktop Search makes data recovery as easy as searching the web with Google. The Google Desktop Search utility allows you to search for users' e-mails, computer files, music, photos, chats, search history, and other "Google Gadgets" in FarStone backup & recovery solution backup images. Total Backup Recovery supports Google Desktop Search.
  44. Q: What does the email notification feature do?
    A: The Email Notification feature emails the user (administrator) every time a backup and restore is made, along with their results. Total Backup Recovery supports email notification.
  45. Q: What is the Advanced Script function?
    A: Total Backup Recovery supports advanced script function. This function allows you to execute pre-defined commands (scripts) before or after a scheduled backup takes place. This is highly useful for complicated disaster recovery requirements because you can customize the commands based on your system's unique situation.
  46. Q: Can I rescue (copy) my files on a system that has crashed?
    A: Boot the system by FarStone Bootable Rescue Media (CD or USB flash). Open Windows Explorer to navigate to your personal files/folders and copy them to an external storage.
  47. Q: What is P2V? What is V2P
    A: P2V stands for Physical to Virtual. V2P represents "Virtual to Physical". FarStone backup software support both P2v and V2P for VMware and Hyper-v systems.
  48. Q: How does the built-in VMware P2V support benefit me?
    A: VMware P2V support would allow you to backup a system in an VMware image or convert a FarStone backup & recovery image file to a VMware image file format (VMDK)
  49. Q: What is a Solid State Drive (SSD)?
    A: A solid state drive is like a hard drive without disks. A solid state drive runs significantly faster than a standard hard drive. Solid state drives are also energy-efficient. FarStone backup solutions can clone your hard drive to SSD in minutes so you can avoid spending hours or weeks on reinstalling all programs.
  50. Q: My hard drive has had a catastrophic failure. Is there any hope?
    A: With Bare Metal Restore and Universal Restore, TotalRecovery and Total Backup Recovery can restore your system with a backup image.
  51. Q: How can FarStone backup & recovery solution ensure that my data is protected from natural disasters?
    A: Ftp Remote backup, an essential tool provided by FarStone backup & recovery solution, gives the user the control to save all your PCs data, applications, and settings to a remote location with FTP offsite backup. Alternatively, you can use Total Backup Recovery to backup to clouds.
  52. Q: How well protected is my backup data and can anyone gain access?
    A: FarStone backup & recovery solution offers the highest encryption standard (256 bit AES), similar to US Defense Department, to prevent anyone from accessing your backup without your permission.
  53. Q: Is there an easy way to view all activities backed up on all workstations and servers?
    A: Yes, FarStone backup & recovery software consolidates all activities for all workstations and servers into a centralized log view. Administrator can view logs for all clients from the Administration Console. Administration Console is available for Total Backup Recovery Server and Workstation editions.
  54. Q: Can I recover my files from outside of Windows?
    A: Yes, please boot from the "Bootable Rescue Media", select "Restore" on the Recovery Manager, then follow instructions. You can create a bootable media with TotalRecovery Pro or Total Backup Recovery.
  55. Q: What is PXE? What FarStone product supports it?
    A: PXE stands for Pre-boot eXecution Environment. PXE allows any client to be remotely booted up into Recovery Manager from the PXE server, enabling you to restore a crashed PC or non-operational workstation.

    TotalRecovery and Total Backup Recovery support PXE.
  56. Q: What type of bootable media supported?
    A: FarStone backup & recovery supports CD/DVD, USB flash/USB HDD, USB Key, diskless PC and PXE server. It allows you to boot into Recovery Manager when your system has failed to start.
  57. Q: Will backup process slow down my computer or interfere with business operation?
    A: Creating a backup image does not waste any of your time. While the computer is performing backups, it will not disrupt any applications or prevent access to your database, but it might affect overall system performance.
  58. Q: When I go to set up a backup, all goes well until a screen comes up labeled Network Logon which wants the Local system account for accessing the shared folders. How do I get around this?
    A: You must enter an administrator account with password to access the network resources.
  59. Q: I set backup destination to network shared folder when create a backup job, why it cannot pass confirmation?
    A: When this problem occurs, please check whether your current system is Windows Home edition or not. If it is a Home edition, please set the backup destination of backup on local disk.
  60. Q: Where may I purchase Total Backup Recovery Suite for Storage?
    A: Please contact FarStone resellers or FarStone sales department.
  61. Q: How do I view the contents of a backup image (mount image)?
    A: Just double click a Total Backup Recovery backup image to view its contents.
  62. Q: Can Total Backup Recovery clone a 750G HDD to a 240G SSD in Windows 8?
    A: In order to migrate PC and clone disk, please use DriveClone
  63. Q: I've installed 3 operating systems on my computer, including Linux. Can Total Backup Recovery protect all three systems?
    A: Total Backup Recovery can backup a system with multiple Windows operating systems.
  64. Q: Does the Total Backup Recovery software compatible with encryption software?
    A: Total Backup Recovery supports Windows BitLocker encryption.
  65. Q: I have small hard drive and want to migrate the entire OS, applications, configurations, folders, and files to a new hard drive with bigger capacity. Can TotalRecovery help?
    A: In order to clone & migrate to a new hard disk, please use DriveClone
  66. Q: Is there a scheduler for Total Backup Recovery software
    A: Total Backup Recovery provides unattended set it and forget it scheduling backup feature. Total Backup Recovery can backup any changes on your entire system daily, hourly, or specific times during your workflows.
  67. Q: I am working on building a website and I need files backed up as I work in the open application. What solution does Total Backup Recovery provide?
    A: Total Backup Recovery has got you covered with the ability to backup open files as their corresponding applications are in use. This in turn provides consistency and safety knowing that all your files no matter in use or not will be covered.
  68. Q: I am upgrading to a new Windows system. Can Total Backup Recovery help?
    A: TotalRecovery can safely and easily move all important personal data from an old Windows system to a new one.
  69. Q: Can I move everything from our outdated PC to a brand new PC?
    A: With Total Backup Recovery Universal Restore feature, you will be able to move all your data and applications including Windows onto your new machine.
  70. Q: Does your product interfere with or make changes in any way to "MBR, HHD's boot sector, Master File Table(s)?
    A: No. FarStone Total Backup Recovery doesn't make changes to them.
  71. Q: Any issues with "Check disk" and "Defrag"?
    A: No. TBR is fully compatible to "Check disk" and "Defrag"
  72. Q: How long for uninstallation?
    A: It takes only seconds to uninstall.
  73. Q: Can I backup Microsoft BitLocker encrypted drive with Total Backup Recovery?
    A: Yes, Total Backup Recovery fully supports BitLocker encrypted drive. You will be prompted with the BitLocker log in once you have restored an encrypted backup image to a PC system.
  74. Q: can I restore my C: drive with windows not booting?
    A: Yes, Total Backup Recovery allows you to create a rescue bootable media on either CD/DVD or an USB flash. You can use the rescue media to boot your system into "recovery manager" if Windows doesn't boot. And then restore your system from it.