Our Support Ticket form is our primary means of offering technical assistance. We will reply to your support request in 1 - 5 business days, according to the following criteria:
Customers who have registered their product with a valid serial number will receive priority support within 1 - 2 business days
Users who do not have a serial number and are evaluating software or have general product inquiries will receive a response in 3 - 5 business days.
Please note that while a serial number is not required to use the Support Ticket form, you must register your product to obtain a Registration ID. Please keep a record of your Registered ID for future reference. FarStone accepts support phone calls only if your computer has been disabled by our software or if you have problems submitting a request through the Support Ticket form.
Callers whose support requests do not relate to a disabled computer or an issue with the Support Ticket form will have their support request continued through e-mail.
Problems?
To receive the fastest possible technical support, please fill out a
Support Ticket.
