Frequently Asked Questions
Q. RestoreIT xSP sounds like another online backup service. What makes it different?
A. Online backup works only when customers have access to the Internet. RestoreIT xSP gives customers with system errors the ability to get back online so they can access their online backup. Furthermore, RestoreIT xSP can be developed to back up automatically to an ISP’s online service, an ease-of-use feature that makes online backup much more attractive to the average customer.
Q. Windows has a built-in system restore. Why would a customer buy software that does the same thing?
A. Microsoft’s system restore recovers operating system and application files. But it doesn’t back up personal files like tax returns, wedding photos, and business reports. Not only does RestoreIT xSP back up all files on a hard drive and record all saved changes to personal files, it will run even when Windows cannot boot, giving customers the ability to return their systems to normal with a couple of mouse clicks.
Q. Is RestoreIT xSP supposed to replace anti-virus protection?
A. RestoreIT xSP complements anti-virus software as part of a protection suite. Even the best anti-virus protection can’t stop all malware intrusions. RestoreIT xSP offers a level of “undo” for all non-hardware related computer disasters, including the damage caused by virus attacks. When RestoreIT xSP restores a system to a known safe point, it effectively removes all malware.
Q. How, if at all, does RestoreIT xSP authenticate customer subscriptions?
A. Only paying subscribers may use RestoreIT xSP’s recovery features. A web-based authentication query of your user database authorizes a customer to restore data.
Q. What is the customer base of RestoreIT xSP?
A. Current partnerships make this service available to over 23 million subscribers worldwide.
