Personal Data Disasters and Your ISP
Customer computer problems have a way of becoming an ISP’s problem. The business professional whose computer will not boot, the student whose OS gets infected by downloaded malware, the grandmother who inadvertently deletes a digital photo album of the family...
When there’s no other help available, subscribers may be calling YOU for technical support, even though their data disasters have nothing to do with YOUR ISP service.
So how can you reduce the number of data disaster related subscriber calls, freeing up Tech Support to deal with other issues, while keeping customers happy and loyal to the total experience your ISP provides?
Keep Customers Happy, Take a Load Off Tech Support
Try offering them an easy-to-use yet powerful Personal Disaster Recovery service called RestoreIT xSP, with software that automatically backs up all files on a system hard drive and logs all saved changes to them.
After a malware attack, a human-caused data disaster, or even a complete operating system failure, the RestoreIT xSP subscriber can recover personal files or even restore an entire system in a couple of mouse clicks — even while offline and when Windows will not boot. RestoreIT data is saved to a hidden, secure partition of the hard drive, and therefore is safe from all data disasters excepting hard drive failure.
But even in case of hard drive failure, the customer has options: RestoreIT xSP will save a complete bootable backup to a network drive, a USB hard drive, or even to your online backup service!
Over 23 million subscribers worldwide now have access a service that empowers them to recover fast and painlessly from their own data disasters.
ISPs are realizing the benefits as well. RestoreIT xSP subscriptions can be an important source of revenue for the ISP, and their tech support workers are able to devote more of their time to the core business of the ISP: getting customers online.
