Q: Is there a download available? I could then put it on a disk and Key myself!
A: No, the product comes in a read-only USB flash and a DVD. They must be physically shipped. For any reason if you don't like the product, you can simply return for a full refund within 30-day.
Q: Does it support Windows servers?
A: Yes, both the USB flash and DVD support Windows 7/8/8.1 and Server 2003/2008/2012 all editions.
Q: How about Linux and Mac support?
A: TotalRecovery Tools supports Linux but some features won't work for Linux OS. For example the PC system backup and disk cloning features will run on sector by sector mode without Smart Cloning and no Perfect Defrag features. It doesn't support Mac at this moment.
Q: Does it support PAD?
A: TotalRecovery Tools supports all PADs running Windows.
Q: Does it supports 64bit CPU?
A: The USB stick supports 64 bit CPU. But not 32-bit.(Because of the USB stick hardware limitation). We can make a 32bit stick upon special request. The DVD supports both 32-bit and 64-bit CPUs
Q: Once booted with the DVD or USB stick, will the USB ports fully support USB 2.0/3.0 speeds?
A: It fully supports the USB 1/2/3 or any other speed you might have
Q: Does it support SecureBoot?
A: The USB flash and DVD both support SecureBoot
Q: What are the differences between DriveClone and TotalRecovery Tools?
A: The differences are: DriveClone - Need installation, has MirrorDrive and incremental cloning features; TotalRecovery Tools - No installation required, it has other handy features such as shredder, undelete, partition, system imaging, etc...
Q: Does it support Windows BitLocker encrytion?
A: Yes, BitLocker encrypted drive is supported. You will be prompted with the BitLocker log in once you have restored an encrypted backup image to a PC system. You will need to turn on BitLocker when you use the cloned drive (cloned from an encrypted disk) to boot up on a system.
Q: What Perfect Defrag does?
A: TotalRecovery Tools performs its defragmentation on-the-fly during the data migration (disk cloning) and PC imaging (backup), which allows the new drive to be compacted and function as efficiently as possible. The newly compacted drive decrease read/write overheads, and ultimately increase the drive's performance and life span.
Q: What is Smart Cloning?
A: Smart Cloning excludes unnecessary files from cloning and backing up, such as Windows and browser temp files, hard link files, and swapping files; on average, it saves between 10GB-70GB drive space and cloning time.
Q: Can I format disks, delete & create partitions?
A: Yes, Total Tools comes with a disk management function for deleting, formating, partitioning, etc..
Q: How can you prevent somebody else to get into my computer and reset my passwords??
A: We can not. We recommend you to enable encryption, such as Bitlocker. Password reset is a tool to help you out if you forgot your password.