Q: Is there a download available? I could then put it on a disk and Key myself!
A: No, the product comes in a read-only USB flash and a DVD. They must be physically shipped. For any reason if you don't like the product, you can simply return for a full refund within 30-day.
Q: Does it support Windows servers?
A: Yes, both the USB flash and DVD support Windows 7/8/8.1 and Server 2003/2008/2012 all editions.
Q: How about Linux and Mac support?
A: TotalRecovery Tools supports Linux but some features won't work for Linux OS. For example the PC system backup and disk cloning features will run on sector by sector mode without Smart Cloning and no Perfect Defrag features. It doesn't support Mac at this moment.
Q: Does it support PAD?
A: TotalRecovery Tools supports all PADs running Windows.
Q: Is it just the USB stick that only supports 64bit CPU?
A: The USB stick supports 64 bit CPU. But not 32-bit.(Because of the USB stick hardware limitation). We can make a 32bit stick upon special request.
Q: What about the DVD that comes with it, does it support a 32bit CPU?
A: The DVD supports both 32bit and 64bit CPUs.
Q: Once booted with the DVD or USB stick, will the USB ports fully support USB 2.0/3.0 speeds or will it be USB 1.0?
A: It fully supports the USB 1/2/3 or any speed you might have
Q: Does it support SecureBoot?
A: The USB flash and DVD both support SecureBoot
Q: What are the differences between DriveClone and TotalRecovery Tools?
A: They have the same disk cloning feature. The differences are: DriveClone - Need installation, has MirrorDrive and incremental cloning feature; TotalRecovery Tools - No installation required, it has other handy features such as shredder, undelete and PC backup.
Q: Does it support Windows BitLocker encrytion?
A: Yes, TotalRecovery Tools fully supports BitLocker encrypted drive. The backup image is Bitlocker encrypted. You will be prompted with the BitLocker log in once you have restored an encrypted backup image to a PC system. If you have cloned an encrypted drive to another hard drive or SSD. You will need to turn on BitLocker when you use the cloned drive or SSD to boot up on a system.
Q: What Perfect Defrag does? Any benefits with this feature?
A: TotalRecovery Tools performs its defragmentation on-the-fly during the data migration (disk cloning) and PC imaging (backup), which allows the new drive to be compacted and function as efficiently as possible. the newly compacted drive reduces fragmentation, decrease read/write overheads, and ultimately increase the drive's performance and life span. Perfect Defrag is one of the unique features of FarStone products.
Q: What is Smart Cloning?
A: Smart Cloning excludes unnecessary files from cloning and backing up, such as Windows and browser temp files, hard link files, and swapping files; on average, it saves between 10GB-70GB drive space and cloning time. Smart cloning is especially important for SSD migration where disk space is essential. Smart Cloning is one of unique features of FarStone products.