Total Backup Recovery^® 7 Suite for Storage

“The 3-star Award for Total Backup Recovery® Suite for Storage –SOFTPLATZ.NET - July, 2011”

1. What is Total Backup Recovery^® Suite for Storage, and what does it do?

   Total Backup Recovery^® Suite for Storage is FarStone Technology´s backup and disaster recovery solution for Windows. It allows the users to schedule (or manually create) frequent, image-based backups of their local disks and store them on disk-based or network destinations. The backup images include all files, settings, programs and operating system files on the volume, and are an exact representation of the entire volume at the time the backup was created. More information about each Total Backup Recovery product can be found on their respective product pages.

2. What is the difference between Total Backup Recovery Suite for Storage and other Total Backup Recovery products?

   Total Backup Recovery Suite for Storage is for business users. With the user-friendly administrating console, IT managers can perform backups remotely for all of the client computers. In comparison to Total Backup Recovery Workstation, Total Backup Recovery Suite for Storage supports a larger number of servers including: Intel^® Pentium processor at 133 MHz or faster, Windows^® 2003 & 2008 Server, Windows^® XP (32-bit & 64-bit), Windows^® Vista (32-bit & 64-bit), Windows^® 7 (32-bit & 64-bit), Windows^® Server 2003 Standard or Enterprise or Data Center (32-bit & 64-bit) SP2, Windows^® Server 2003 R2 SP2, Windows^® 2008 Server.

3. What free trial software is available?

   FarStone Technology is happy to offer a free 14-day trial for Total Backup Recovery products. You´ll find a downloadable version with full functionality on the "free trial tab" of the Total Backup Recovery product page. Once the free trial is over, backed up images will be deleted from your system.

4. How do I get help if I need it?

   If you need assistance with any of our products, please refer to the comprehensive User Guide available on our website. If you are unable to find the solution you are looking for, obtain a Support Ticket to get in touch with our Technical Support.

5. If I purchase Total Backup Recovery software, do I download it, or will you send me official product CDs in the mail?

   You will have the option during the purchase to request a Total Backup Recovery product CD by mail (for a small shipping fee), or you may choose to download the software. The download comes in the form of a small installer to install the software in Windows.

6. How long does it take Total Backup Recovery to back up or restore a system?

   This depends on the amount of data on your system. However, FarStone Total Backup Recovery´s technology minimizes the time it takes to perform a backup.

7. Do I need to do anything before installing the Total Backup Recovery?

   We recommend running Windows CheckDisk to scan for hard drive errors. CheckDisk can be started by running the Chkdsk.exe from the command prompt or by using the Client Module Pre-Installation Checklist.

8. Can Total Backup Recovery fix my system after my hard drive has been accidentally formatted or repartitioned?

   Yes, if Total Backup Recovery was installed prior to the incident.

9. Where may I purchase Total Backup Recovery Suite for Storage?

   FarStone Technology products may be downloaded from our online product pages or from any of our reseller partners. If you originally purchased Total Backup Recovery Suite for Storage from an authorized FarStone Technology Value Added Reseller (VAR), you may wish to purchase any additional licenses through that reseller.

10. What are the latest prices?

    The latest prices (MSRP) for FarStone Technology software are posted on the website.

11. How are your products licensed?

    Each product is licensed per machine, unless otherwise stated (i.e, purchasing a multiple license bundle). If you wish to install and activate the product on multiple machines, you will need to purchase additional licenses.

12. I started Total Backup Recovery in Windows immediately after installation completed, but a message says that I have to restart my computer in order to run it. Why?

    You have to restart your computer after installing Total Backup Recovery, in order for all configuration changes to take effect.

13. When I restored a partition from an image file, Total Backup Recovery prompted me that "There is not enough space on the Destination Partition". But I´m sure the free space on the Destination Partition is larger than the used space in the Source Partition. Why am I getting this prompt?

    If data at the end of the source partition cannot be moved, Total Backup Recovery will prompt you with this notice.

14. Bad Sectors have already been detected on a hard drive. How does this affect my backup and restore options?

    Total Backup Recovery will try to copy all used sectors when performing a Complete or Incremental backup. You may be prompted to skip a bad sector or a job could fail due to bad sectors. Therefore, it´s recommended to run Windows Check Disk command to detect and repair hard drive errors, or use utilities provided by your hard drive manufacturer, when attempting to resolve this type of problem. 

15. Can I use disk tools such as Fdisk, PartitionMagic and Norton Speed Disk after installing Total Backup Recovery on my computer?

    Currently there is no known resource conflicting with those utilities.

16. I´ve installed three operating systems on my computer, including Linux. Can Total Backup Recovery protect all three systems?

    Total Backup Recovery protects multiple Windows operating systems completely, and we recommend using Back Up Computers to protect the non-windows systems.

17. Does Total Backup Recovery work in Windows Safe Mode?

    Total Backup Recovery does not work in Windows Safe Mode.

18. Can Total Backup Recovery protect my PC from a destructive virus?

    While Total Backup Recovery cannot prevent the actual virus attack, it can restore your computer to a point before the attack occurred, recovering your files and effectively removing the virus. 

19. I´m trying to back up data to a computer on the network. Why can´t I access the network share after I have entered a valid user name and password?

    Follow these steps to reconfigure the Local Security Settings of the remote computer:
    Configuration
    Select Start à Control Panel à Administrative Tools à Local Security Policy.
    Locate Security Settings à Local Policies à Security Options from the directory in the left window.
    Double click on Network access: sharing and security model for local accounts.
    Select Classic - local users authenticate as themselves, and click Apply.

20. Why couldn´t I run the Administrating Console following installation?

    Two or more Administrating Consoles may have been installed on the same LAN. Total Backup Recovery will allow only one Administrating Console to operate at any given time.

21. Why couldn´t I find the backup file I wanted after I ran a backup for several computers?

    Backup times for different systems vary according to network times and the size of the backup. You may have to wait for the entire backup job to finish before you can locate the file in question.

22. How can a Client connect to Administrating Console automatically?

    Enable the broadcast functionality on the Administrating Console allows client to connect automatically. If this doesn´t work, you may have to turn off the broadcast feature and connect from the Client manually.

    Tip	When the Client connects automatically (via broadcast mode), the Administrating Console can use a dynamic IP address. When the Client connects manually, the Administrating Console should reside on a static IP address.

23. How can a Client PC be restored following a data disaster?

    There are three ways to boot the Client:
    Click Tools, select Recovery Manager, click Activate upon boot up to enter PE.
    Use a Bootable Rescue Disk to enter PE.
    Configure PXE and remotely boot the Client to PE.
    Upon entering PE:
    Connect to the network or other locally attached storage and select a Complete or Incremental Backup Image to restore from.

24. How can I back up and restore without having a DHCP Server on the network?

    If the DHCP service is not running on your network, you´ll have to manually enter a static IP address to access the network in PE.

25. What happens if a Client PC misses a scheduled backup?

    Total Backup Recovery will start the missed backup automatically at next boot up if you select the checkbox in the setting interface saying If the computer shuts down, run the missed tasks when it boots next time. If you don´t select that checkbox, Total Backup Recovery will start the next scheduled backup at next boot up.

26. Does the Total Backup Recovery conflict with any other applications?

    Please close and uninstall the following applications when launching Total Backup Recovery: Utimaco SafeGuard,

27. Which partition types does Total Backup Recovery recognize?

    NTFS, FAT, FAT32, Linux Ext2 and Ext3.

28. What do I do if Total Backup Recovery Client does not respond to the backup command given from Administrating Console?

    Please restart the client computer.  After the client is restarted, within Administrating Console, under "Group Job" tab, select "Job Resend" function to resend the backup request.

29. Why didn´t Total Backup Recovery initiate my Outlook when I click on "Email Installation"?

    The configuration setting of the Internet Explorer may be incorrect. Launch your Internet Explorer, select Tools→Internet Options→Programs→E-mail, and modify E-mail setting manually. We recommend using either Microsoft Office Outlook or Outlook Express.

30. Why is my backup image larger than the source partition or hard disk?

    The source partition or hard disk may have too much of fragmentation. Please Defragment it and then run the backup again.

31. How can I access the computer outside the Workgroup through the network under the Recovery Manager?

    Click on the Tools tab and select Map Network Drive. And then map the directory on the remote computer as you wish.

32. How can I get SDK download location correctly before I use Convert Backup to Virtual Disk feature?

    VMware Home Page (http://www.vmware.com/ ) →Download →VMware SDK&APIs →Virtual Disk →VMware Virtual Disk Development Kit

33. Why do I see message like "Cannot connect or connection failure" when I execute some network operations?

    Please check the firewall to confirm it is closed or it is set as Exceptions.

34. How to set up a free PXE Server in Windows? And, do backup and restore through PXE Server?

    1. Create a folder on your desired location, such as Desktop. Use “PXE” for example in below screenshot.
    2. Select “Export PXE Image” from Total Backup Recovery main user interface, and save it to “PXE” folder.
       
       
    3. Once PXE image exported to your selected location, you can find a “Boot” folder which contains all related boot files.
       
    4. Download free TFTPD32 from website: http://tftpd32.jounin.net/ , and install it on the machine where PXE image exported to.
    5. Set “Current Directory” to the same folder where you exported PXE image to:
       
    6. Configure TFTPD32’s  DHCP Server
       Server interfaces: It shows IP address for current system. In this case, it used 192.168.142.129
       IP pool starting address: It shows the initial IP address that was assigned by DHCP. Be sure this IP is in the same WAN as your local network. In this case, it started from “200”.
       Boot File: Please type in boot\pxeboot.com Fill in rest of columns with appropriate info. Once completes, click “Save”
       
    7. Run “PXE boot” for selected system (see below screenshot), and boot from Network.
       
    8. PXE boot succeeded.
       
       
    If you cannot find the solution in the FAQ, please describe the problem in the here, and send email to us. Our service team will answer your questions in the shortest time.