Features/Benefits	TotalRecovery Pro	Total Backup Recovery	RestoreIT	TotalRecovery® Tools
Windows 7, vista, XP, and 2000
Windows 2008, 2003,2000 Server (32 & 64 bits)
Linux,Unix
Backup entire system or partition (Image) in Windows
Backup selected or all files and folders
Incremental backup
Backup entire system or partition (Image) outside of Windows
Continuous Data Protection with Snapshot Recovery(Undo)
Time travel - Instantly Recover from a System Crash or Viruses in 2minutes
Multiple Backup Scheduler
VMware P2V support
Clone hard drive and partitions
preview backup image
Universal Restore to dissimilar hardware/system
Password and AES encryption
Open file support
Disk Sharedding (US DoD 5220.22-M Standard)
Support HDD, RAID, USB external drive,IEEE- 1394(Firewire),CD/DVD,Network drive,NAS,iSCSI,and FTP server
Pre/Post command & Email Notification
Hardware and Software RAID 0/1/5/10/JBOD
Quota Management
File recovery tool to retrieve files from a crashed system
Google Desktop search incorporated
Create a Recovery CD/DVD
Linux:SUSE, Red Hat, Fedora, Ubuntu, Mandriva
Green application (no installation required)
Free Technical Support

“Total Backup Recovery Series are all-in-one backup and restore solutions, providing a cost-effective infrastructure to protec important data, realise more business functions and flexibility.”

Read the review here

“With centralized management, Total Backup Recovery Suit is an all-in-one backup and restore solution, recovering and protecting business continuity.”

Read the review here

“most user friendly bit of backup gadgetry I have ever seen”

“Must-have!” An all-in-one solution that meets your expectations

Gives you peace of mind

Indispensable tools for backup and restoration

Perfect solution for anyone who wants to perform files and drives backup or migrate to a new computer. DriveClone is powerful and very easy to use!

Ensures drive/partition imaging backup, disk cloning and files backup

To install and certainly not to uninstall!

You can undo unwanted operations

Does it well, with a simple interface and stability.

Allow users to save a considerable amount of time and storage space.

Useful when you upgrade your PC

We like: the possibility to launch the program outside of Windows

Here is a solution that has the particularity to work without installing on the computer

One of the best disk imaging software solutions

We like different types of backup and restore

Five big stars *****

Hi, We are IT consultant outfit in Westchester, NY . Recently we had a PC with a hard (40GB) drive going bad.t was still up running, but it was making clicking noises on and off. We connected a new 80GB HDD as secondary to the Primary HD for cloning. We initially try to clone it with Norton Ghost but it kept on "crashing" during the cloning process. Next we try it with HD Clone Pro . It was very slow and it was not able to resize the new hard drive. After no success, we tried DriveClone. We installed it and clone the drive with the resize hdd enabled. We are VERY HAPPY to say it did the job for us. We will definitely recommend to all our customers because it's inexpensive and it does the job as advertised. Five big stars ***** Thank you,

Your Program Recovered 5 Years Of Effort

One Day I was working on a program which I Had been writing on for the last 5 years and then all of a sudden my computer got a Virus which completely erased my Personal Documents including my program I Had Been Writing. I was in a panic until I remembered I installed Farstone DriveClone, So I opened DriveClone And it successfully recovered Almost Everything, I just lost a few days of Programming. Thank You Farstone, Your Program Recovered 5 Years Of Effort.

Excellent product

Everything went perfectly thank you and I made my first back up and restore on 10/02/10 - excellent product. Many thanks!

Great tool!

I have been a customer since I received a demo of RestoreIT on one of my graphic card's companion CDs. When DC Pro came out I upgraded in order to back up my Vista Business OS installation. So, the first thing I did was to create a fresh complete backup image (password protected) -with just the needed drivers and the available OS updates to date- and save it into a bootable DVD (I love this DC option) with the universal feature on, of course. A couple of weeks after doing that, and as one of my SATA HDs was faulty -didn't know at that time I must admit- my whole system went "no-no", so I had to recover it from scratch. I reformatted my HD -not really needed, but just in case, then inserted the bootable DVD with the complete system image and finally restarted the computer. After DC Pro was loaded into memory, and before the restoration procedure started, I was correctly prompted for my password. So, I entered the password and ... what? wrong password ... noooo! Please tell me this is a joke, where's the camera? C'mon! Tried again and again but no, still wrong password, so I took a long breath, drunk some water and suddenly, as a lightningbolt strike, it occurred to me ... wait! It cannot be ... I'm not that lazybones ... yes! When I first created the password I forgot to turn CAPS LOCK off. So, I entered again the correct password and from that moment on, everything went ok, so my whole system was restored just nicely. BTW, some weeks later I realized that my HD was faulty -having done some tests- so I bought a new one and used the image DVD again without any problems. Great tool!

Your product has saved us in many other ways more than I could ever begin to write about.

We have about 16 CNC machines that keep our remanufacturing shop running. One of the flaws of these CNC machines is that surrounding the computer the temperature fluctuates, vibration is enviable and power fluctuations happen every time the CNC moves! The computers have been built tough with dampers and power conditioners that could run a server room but the one thing they forgot about was the hard drive. It is directly over power vent and endures a pounding on a regular basis. We figured out that when a hard drive goes down we can loose up to $500,000 in loss time and materials that could have been processed. So we decided to convert all of the hard drives over to compact flash drives with the help of an IDE to compact flash adapter. Your program was critical and will continue to be critical to the success of this project, with the help of Drive Clone we have been able to make backup copies of our CNC's and also transfer the images to the compact flash drive making our situation with the CNC a whole lot more reliable. We have a process in place that takes about 5 hours and we clone every machine once a month to ensure data recoverability. Your product has saved us in many other ways more than I could ever begin to write about. Thanks for making a great product and the A+ support your company has.

WOW!! I mean i DO expect these features in a commecial/enterprise application... but for home!!

In the IT field I have used software backup and disk cloning software packages like Veritas Netbackup, Acronis, CommVault, Backup Exec, Norton Ghost, Partition Magic Pro, Tapeware, SureStore, and a few others. Some I am more intimate with than others. Some, well its been a long time since using them.

I do realize that some of them have a different purpose. But what i feel is that DriveClone Pro can do just about what all of them can do .. minus pushing out the actual image to the PC listening on bootup (like Ghost and Acronis can do). Some I have been impressed with while others have much to be desired. It was a sinch to install, very intuitve. Being a application developer, I am a very picky person when it comes to software, its UI and ease of use.

I like how easy it is to create images, snapshots, and incremental backups. The interface is so easy to use compared to the other products above. Sheesh.. not to mention.. I don't even have to shut down my PC and its super fast!!!!! I have yet to test a restore on another machine however but that feature about loading on a different PC with dissimular hardware.. well that will be awesome!! I have done quite a bit PC baselining and imaging .. and let me tell you.. this seems way easier than SysPreping!! When i emailed you at first.. i didnt even see the brick level backup capability! i just saw that today and was like WOW!! I mean i DO expect these features in a commecial/enterprise application... but for home!! I was blown away.

Rest assured, DriveClone Pro is now my choice software package for driving image and system backup/restore needs. Keep up the good work!

Thanks again for a great product!! I have been recommending your product to my friends and co-workers!

You have some really outstanding pieces of software

You have some really outstanding pieces of software. We bought both Drive Clone Pro and Drive Clone Express. The Radiology IT Group members really liked Drive Clone Express. We could map our NAS drive while in Drive Clone Express, then image the computer to a folder in the NAS. It worked very well both ways. It also worked great (and fast) with an external USB HD. If you could only have a feature in Drive Clone Express to access system restore points; however, that´s available in Drive Clone Pro for a few dollars more. The techs especially liked the fact that you could install additional drivers if needed right from the Drive clone Express menu.

We plan to use Drive Clone Pro as part of our Rapid Restore program for critical users such as our Finance section and our grants managers. Some of them cannot afford to be down for even 20 minutes. Drive Clone Pro will help them stay on line and have a fail-safe restore option.

One of our other options is to set up their PCs with dual hard drives. First we clone drive C to drive D, then unplug drive D. If drive C fails, we simply shutdown, switch the connections from drive C to drive C and drive D to drive C which now becomes a data drive. Boot from the new drive C and pull over the latest files from drive D or from our Iron Mountain backup service. Slick! As soon as we determine how many more machines will be involved, I´ll get in touch with you.

Glad to be of service!

Perfect antidote to keeping my personal/home network of computers and memorable family photos backed up

Every three to four months I would spend countless hours re-installing and backing up computers on my home network, until I came across FarStone. Specifically, DriveClone Pro 6, I now have the perfect antidote to keeping my personal/home network of computers and memorable family photos backed up.

However, my favorite feature of DriveClone Pro 6 is the system snapshot, which gives me the ability to take any one of my machines back to a perfectly stable and fast running platform. (unlike any anti-virus software)

Not only is it great software but the people, specifically tech support, respectfully and promptly have always responded to my computer and software questions and needs within hours of sending an email.

Thanks to everyone at FarStone!

It works for me

If you´re looking for a product which is easy to install for data backup or recovery and doesn´t cost a fortune, that is simple to use, to recover “crashed systems” after the virus attacks, wrong driver installs, “blue screen of death” or migrating to new hardware etc, then use DriveClone, it works for me. Tech support actually replies to your inquiries within 48 hours as well.

My StarCraft saved

one time i was playing starcraft when my cat jumps on the keyboard and starts jumping around!! i got mad so i took it outside when i notice my computer froze. so i restarted my computer until i found out it my uninstall button on the game!(i don't know why i even had that icon) so i begin to rummage around my room when i aciddently stepped on my cd. after hours of shouting and anger management(jk:D) i check my computer to see that if i use driveclone to save my disk, well it took me minutes before i found my game in some other file. so in the end of the day: the cat got wet, reinstalled my game, killed alot of aliens:D.

Best back up and recovery software on the planet at any price

FarStone´s DriveClone 6 is very easy to use, cost effective and it does the job right. I am very happy with FarStone´s DriveClone 6. FarStone´s DriveClone 6 is the best back up and recovery software on the planet at any price.

In few minutes the computer is back on track

I have 3 kids and their friends that keep damaging the home computers. They treat computers really bad. So after 2 to 4 months they become slow and full of problems, unknown software, etc. ...Then it is time for Farstone to reinstall the image.... In few minutes the computer is back on track, couple of more minutes to update software patches. Finally get a new computer image and ready for the next challenge. The same process without Farstone could take 1 to 2 days.

an absolute must for protection from disc crashes

The first product I used from FarStone was RestoreIt, which is now incorporated into DriveClone Pro. RestoreIt saved my computer on more than one occasion and is so easy to use. DriveClone Pro is an absolute must for protection from disc crashes. A whole disc backup takes far less time than some pieces of backup software. Backups can be set to allow for the restore to be made to any other hard drive. Backups can also be kept up to date by use of "Incremental" backups (adding all changes to data). The Clone feature allows for a complete, and fast restorable, copy of your hard drive. One big advantage of DriveClone Pro is the ability to Restore a cloned drive to any other hard drive. The Snapshot facility, run on start-up, or any other time, is fast, and easier to use than the Windows version. The support team at FarStone is helpful and speedy in response to queries.

A far better value for money

After two hard drive crashes in two months and all that it entails I went searching for a reliable back up system that included not just data but apps as well. A search of the web resulted in what seemed to be two trustworthy software's. Close inspection revealed that Drive Clone was a far better value for money. Not only was back up offered but cloning as well together with the ability to schedule work.

After downloading and running I encountered some teething problems of my own making and contacted FarStone support. The answers I received were prompt and easy to understand, and best of all they worked. Because of the first class software and support received I have now upgraded to Drive Clone 6 Pro which gives even more sophisticated features.

I have recently switched from using Acronis True Image to DriveClone Pro. Why?

I have recently switched from using Acronis True Image to DriveClone Pro. Why? Acronis does not work with modern computer hardware, particularly SATA drives and their Customer Support is, sadly and disappointingly, abysmal. I have a number of computers, three with non-SATA drives and my most recent acquisition is a powerful quad core with SATA drives. Acronis True Image worked well with non-SATA computers it totally failed to work on my newest hardware.

Their newest version, Acronis True Image 2009 will allow one to make backups but will fail when restoring from these backup archives. The Rescue Media (boot disk) generated from their newer version refuses to boot the computer. It takes days for their Customer Support to respond and their stock answer is to provide a customised ISO (which in my case failed). At this time I also discovered a number of my colleagues were having problems with their upgraded Acronis True Image 2009 version in that during back up Acronis True Image deleted their Outlook pst folder!! That indeed is a serious flaw suggesting their products are released without adequate testing! I have since discovered that Acronis´ own user Forum is full of unresolved user woes stretching back a couple of years or more. Had I known of this I would never have bought their product despite the good reviews in computer press. Also, their product does not uninstall cleanly and requires quite an effort to purge registry and other remnants manually.

With the failure of Acronis True Image that I experienced I had to search for a disk image backup/restore solution that actually works on modern hardware. I am indeed glad that I discovered DriveClone Pro 6 which just fits the bill. The boot disk works. The backup and restore processes work flawlessly. Their Customer Support is, refreshingly, responsive and one is totally reassured when relying on their products. I have found this to be a totally trouble-free experience having switched to DriveClone Pro from Acronis True Image.

I would urge and recommend anyone facing problems with Acronis True Image to switch to DriveClone Pro and enjoy stress-free disk image backup and restore experience.

Thumbs up to Farstone for a great product

Working in the IT support sector I realized that I was guilty of not properly backing up my own home computer. I was fairly certain I wanted to be able to create a snapshot of my entire hard drive in case of a catastrophic hardware failure. I didn't want to spend the time loading the OS then loading all the applications and do the countless configuration settings. While doing internet searches for such a backup solution I found Farstone DriveClone 6. It appeared to be just what I was looking for and was quite affordable. I compared users reviews and found many people liked the power and simplicity of the product. After downloading the trial version I tried it out and must agree that DriveClone 6.0 is simple to use and would fulfill all my computer backup needs. The Windows PE interface that DriveClone 6 uses is much better than the older Pre-OS (DOS-mode) used previously for a recovery boot. BTW, I did have to contact Farstone support for an issue I had and found the support very fast and quickly worked through my issue. Thumbs up to Farstone for a great product.

1. What is TotalRecovery™ Pro, and what does it do?

   TotalRecovery™ Pro is FarStone Technology's backup and disaster recovery solution for Windows. It allows the users to schedule (or manually create) frequent, image-based backups of their local disks and store them on disk-based or network destinations. The backup images include all files, settings, programs and operating system files on the volume, and are an exact representation of the entire volume at the time the backup was created.

2. What free trial software is available?

   FarStone Technology is happy to offer a free 14-day trial for TotalRecovery™ 7 Pro products. You’ll find a downloadable version on the product page. Once the free trial is over, any backed up images that have been made will be deleted from your system.

3. How do I get help if I need it?

   If you need assistance with any of our products, please refer to the comprehensive User Guide available on our website. If you are unable to find the solution you are looking for, obtain a Support Ticket to get in touch with our Technical Support.

4. How long does it take TotalRecovery Pro to back up or restore a system?

   This depends on the amount of data on your system. However, TotalRecoverytm Pro’s technology minimizes the time it takes to perform a backup.

5. I’ve installed three operating systems on my computer, including Linux. Can TotalRecovery™ Pro protect all three systems?

   Absolutely. TotalRecovery™ 7 Pro protects multiple Windows operating systems completely, and we recommend using the Back Up Computers function to protect the non-windows systems.

6. Can TotalRecovery™ 7 Pro protect my PC from a destructive virus?

   TotalRecovery™ 7 Pro does not prevent virus attacks. However, if you system is affected by a destructive virus, you can restore your PC to its previous health state and remove the virus.

7. Does the TotalRecovery™ 7 Pro conflict with any other applications?

   Please close the following applications when launching TotalRecovery™ 7 Pro: Utimaco SafeGuard.

8. Where may I purchase FarStone software?

   FarStone Technology products may be downloaded from our online product pages or from any of our reseller partners. If you originally purchased TotalRecovery™ 7 from an authorized FarStone Technology Value Added Reseller (VAR), you may wish to purchase any additional licenses through that reseller.

9. What are the latest prices?

   The latest prices (MSRP) for FarStone Technology software are posted on the website.

10. How are your products licensed?

    Each product is licensed per machine, unless otherwise stated (i.e. purchasing a multiple license bundle). If you wish to install and activate the product on multiple machines, you will need to purchase additional licenses.

11. If I purchase TotalRecovery™ 7 software, do I download it, or will you send me official product CDs in the mail?

    You will have the option during the purchase to request a TotalRecovery™ 7 product CD by mail (for a small shipping fee), or you may choose to download the software. The download comes in the form of a small installer to install the software in Windows.

12. Why couldn´t I install 64-bit driver for my RAID card in Pre-OS Recovery Manager?

    Please use 32-bit driver and try again.

13. Why can´t I see computer list in &My Network Places” when I want to back up or restore from a network shared folder within Recovery Manager? What should I do?

    1. We recommend you change the workgroup name of computers to default name “Workgroup”. And then program will list all computers automatically.
    2. Or, if you don’t want to modify existing workgroup name, please map the shared folders by follow below instructions:
    Click “Map Network Drive” on “Network” tab bar.
    b. Enter the location of shared folder, user name, and password on input box.
    c. If the computer you want to connect to is on a domain, you would enter the domain name, user name, and password. For example: domain\username.
    d.If you are connecting to a computer in a workgroup, you would enter the remote computer name an user name. For example: remote_computer_name\username.
    e. After mapping network drives, you can save your back image to a network folder.

14. How can TotalRecovery™ Pro assist you?

    FarStone Technology has developed TotalRecovery™ to be a comprehensive personal safety net for your Windows based PCs and laptops. Leave your data and file worries aside with TotalRecovery™´s renowned backup and disaster recovery solution for your home or office. TotalRecovery Pro provides data security insurance for your important personal files, music, pictures and videos.

15. How does TotalRecovery™ provide peace of mind?

    TotalRecovery™ creates an exact representation of the entire volume of information quickly and easily from the time the backup was saved.  TotalRecovery Pro puts the user in the driver´s seat by allowing you to schedule or manually create frequent image-based backups of your entire local disk(s) and store them on many external media or network shares!

16. How Does TotalRecovery™ Pro protect my data?

    In this fast moving digital age of computing, it is so easy to put photos, music, movies, and more on your computer. TotalRecovery™ Pro can make life simpler by not having to be concerned with lost documents due to a crashed system or accidental erase; you can recover anything easily from your digital life.

17. I have small IDE hard drive and wanted to migrate the entire OS, applications, configurations, folders, and files to a new hard drive with bigger capacity. Can TotalRecovery™ help?

    Yes! With TotalRecovery™ cloning feature, you can simply migrate your entire hard drive to a bigger or even smaller new hard drive with 2 clicks.

18. Does TotalRecovery™ support Windows 32-bit and 64-bit Operating System?

    Yes! TotalRecovery™ supports both 32-bit and 64-bit Windows 2000, XP, Vista, and Windows 7. You can also convert the Full Backup of hard disk to a virtual machine.

19. Not sure if you´re ready to buy TotalRecovery™?

    Let FarStone Technology help you make your decision by, a free 14-day trial period for TotalRecovery™ products! Utilize TotalRecovery Pro and find out how it serves as a useful tool for your computer today!  After the 14-day usage any backed up files will be removed from your system. If you decide to purchase TotalRecovery™ Pro the full working application will continue to provide effective backup and recovery services. There is also a “14-day Money Back Guarantee” if TotalRecovery Pro does not meet your computing needs.

20. Why are incremental backups so important?

    TotalRecovery™ Pro is smart in the ways it can back up your computer. TotalRecovery™ quickly and efficiently backs up your computer by only effecting the new changes since the last backup.  This speeds up backup times and saves storage space. 

21. How can TotalRecovery™ help me recover data from an accidental format of my hard drive?

    TotalRecovery™ Pro has a Full Backup feature that enables the user to create a complete copy of the hard drive. Once this is established, all your operating system, settings, files, documents and more can be restored at any time.         

22. Will TotalRecovery™ allow me to save recovery data on a CD/DVD than another hard drive?

    TotalRecovery™ Pro is versatile in allowing the user to store your hard drive image on a CD or DVD.  The advantage of this feature provides the user to be able to not only backup recovered data and save to a portable disk, but it can save you hard disk space if you need only specific data to be recovered, or just like having an extra copy.

23. Is TotalRecovery™ able to recover data from all major Windows Operating System?

    TotalRecovery™ Pro supports 32-bit and 64-bit Windows 2000, XP, Vista, and Windows 7. It provides a total backup and recovery solution for all your, pictures, MP3s, operating system, personal data, and much more!   

24. My MS Office crashed, how could TotalRecovery™ help me recover my document?

    TotalRecovery™ Pro provides unattended backup, “set it and forget it” feature that can save changes made in any application, especially word documents. You don´t have to worry about a system crash or a frozen screen. TotalRecovery™ Pro can recover any changes on your entire system daily, hourly, or specific times during your workflows.  

25. I am unhappy with my backup and recovery software because it is too cumbersome. Is TotalRecovery™ easy to use for non-experienced users of backup and recovery programs?

    FarStone Technology´s Drive Clone Pro 7 software has one of the most intuitive yet simple user interfaces on the market.  The product was designed to let the user be in control of every aspect of the program, with easy to learn features and a simple layout of functions that anyone can understand. Simplicity is provided by backup routine with a new comprehensive scheduler that is active with a single mouse click!  

26. What does cloning do?  Why is it an important component to backup and recovery systems?

    Cloning is a process much like copying and pasting a document.  TotalRecovery™ Pro does this seamlessly for entire hard drives to enable users to mirror complete hard disks to move them from one computer to another, to an external hard drive, or USB drive.  The importance of this allows users to have fully working backups of all data, and applications. 

27. I am working on building a website and I need files backed up as I work in the open application. What solution does TotalRecovery™ Pro provide?

    TotalRecovery™ Pro has got you covered with the ability to backup open files as their corresponding applications are in use. This in turn provides consistency and safety knowing that all your files no matter in use or not will be covered during backup times.   

28. Life can have unexpected twists and turns, such as floods, wild fires, earthquakes, and tornadoes.  How can TotalRecovery™ Pro insure my data is protected?

    Remote backup, an essential tool provided by TotalRecovery Pro, gives the user the control to save all your PCs data, applications, and settings to a remote location with FTP offsite backup.  This enriches your backup resources by providing a simple solution for intricate times.

29. My PC is located in an area of my home/business where people may possibly gain access to it.  How well protected is my backup data?

    Using the AES encryption, TotalRecovery™ Pro can prevent any unwanted users of accessing your backups.

30. I want to migrate my existing Windows OS, applications, and files to a laptop with a solid state drive (SSD), how can TotalRecovery™ help me?

    TotalRecovery™ Pro´s cloning technology will compress your hard drive into SSD quickly and by design mount the data in your SSD drive even if the original hard drive is larger.  Taking all the hassle out of transfers at the fastest possible speeds!   

31. My hard drive has had a catastrophic failure. Is there any hope?

    TotalRecovery™ Pro can provide a solution with its Bare Metal Restore feature. Take steps out of what can be a chaotic process. TotalRecovery™ Pro can copy a complete system image onto a new or existing healthy hard drive without having to install the operating system and applications. Restore your PC to its prior working state in minutes!  

32. Does TotalRecovery Pro support virtualization?

    Yes! TotalRecovery Pro is able to support VMware for P2V and V2P.

33. I am upgrading to a new Windows 7 system. Can TotalRecovery™ Pro help?

    TotalRecovery™ Pro can safely and easily move all important personal data from Windows XP/Vista to Windows 7.  

34. Can TotalRecovery Pro search all my backed up files?

    TotalRecovery™ utilized Google Desktop search and allows you to search any information previously saved from any locations.

35. Buying a new PC because you old one is outdated?

    Let TotalRecovery Pro´s Universal Restore move all your data and applications including Windows on to your new machine even with dissimilar hardware.

36. I started TotalRecoverytm Pro in Windows immediately after the installation was completed, but a message says that I have to restart my computer in order to run it. Why?

    You have to restart your computer after installing TotalRecovery™ Pro in order for all configuration changes to take effect.

37. When I restored a partition from an image file, TotalRecoverytm Pro prompted me that “There is not enough space on the Destination Partition”. But I’m sure the free space on the Destination Partition is larger than the used space in the Source Partition. Why am I getting this prompt?

    If data at the end of the source partition cannot be moved, TotalRecoverytm Pro will prompt you with this notice.

38. I created an image for Drive C: on two CD-R discs. Why can’t the disc be mounted as a temporary partition?

    Mounting a partition requires all the backup data of the drive. If you use one of two discs, it cannot provide the complete information. To solve this problem, copy the image files from the two discs to the hard drive and then mount it as a temporary partition. This problem cannot be overcome by using multiple CD/DVD drives.

39. While creating a Recovery CD/DVD, an error message appears.

    This error may occur if the quality of the recordable CD/DVD media is not good, or the disc is incompatible with the recorder. To solve this problem, please try a different brand of CD/DVD media or upgrade your CD/DVD recorder.

40. Do I need to do anything before installing TotalRecoverytm Pro?

    We recommend running Windows CheckDisk to scan for hard drive errors.

41. Bad Sectors have already been detected on a hard drive. How does this affect my backup and restore options?

    TotalRecoverytm Pro will try to copy all used sectors when performing a Complete or Incremental backup. You may be prompted to skip a bad sector or a job could fail due to bad sectors. Therefore, it’s recommended to run Windows Check Disk command to detect and repair hard drive errors, or use utilities provided by your hard drive manufacturer, when attempting to resolve this type of problem. 

42. Can I use disk tools such as Fdisk, PartitionMagic and Norton Speed Disk after installing TotalRecoverytm Pro on my computer?

    There is no known resource conflicting with those utilities.

43. Does TotalRecoverytm Pro work in Windows Safe Mode?

    TotalRecoverytm Pro does not work in Windows Safe Mode.

44. Does TotalRecoverytm Pro Provide support for Windows^® advanced power management?

    TotalRecoverytm Pro supports all Windows^® advanced power management features (Standby, Sleep, Hibernate).

45. How can I restore without having a DHCP Server on the network?

    If the DHCP service is not running on your network, you’ll have to manually enter a static IP address to access the network through Network Adapter Configuration in Pre-OS.

46. What happens if my PC misses a scheduled backup?

    TotalRecoverytm Pro will start the missed backup automatically at next boot up if you select the checkbox in the setting interface saying If the computer shuts down, run the missed tasks when it boots next time. If you don’t select that checkbox, TotalRecoverytm Pro will start the next scheduled backup at next boot up.

47. Which partition types does TotalRecoverytm Pro recognize?

    A: NTFS, FAT, FAT32, Linux Ext2 and Ext3.

48. Why is my backup image larger than the source partition or hard disk?

    The source partition or hard disk may have too much of fragmentation. Defragment it and then run the backup again.

49. How can I access the computer outside the Workgroup through the network under the Pre-OS?

    Click on the Tools tab and select Map Network Drive. And then map the directory on the remote computer as you wish.

50. How can I get SDK download location correctly before I use the Convert Backup to Virtual Disk feature?

    VMware Home Page (www.vmware.com) ->Download ->VMware SDK&APIs ->Virtual Disk ->VMware Virtual Disk Development Kit

51. How can I convert image backup from VMware format to VHD format?

    Please download VMDK to VHD file converter from here. This file conversion tool allows you to convert image file from VMware format to VHD format.

52. How do I convert a backup image to VMware file format?

    In the "Tools" tab in the main UI, select "Convert Backup to Virtual Disk". Using this tool allows you to convert a saved full-image to VMware file format. Once converted, it can be used in your virtual application. Here are the steps to convert:
    1. Login to the VMware office website and download and install VMware Virtual Disk Development Kit: http://www.vmware.com/support/developer/vddk/
    2. Click "Tool" from the left side navigation in the main UI and select "Convert Backup to Virtual Disk".
    3. Select the image backup that you want to be converted. The file extension of the image backup is .sco.
    4. Select a converting type (a partition or the entire hard drive).
    5. Select the destination path where you want to store the converted VMware file.
    6. Once the converting process is complete, a VMware file with .vmdk extension can be found in your selecter folder.
    7. You can reference the VMware user guide for inserting virtual disks in the VMware machine, or you can follow the steps below:
    Select a "New" VMware machine from its menu. File > New > Virtual Machine.
    b. Select "Custom Advanced" when asked what type of configuration you want.
    c. In the "Guest Operating System Installation", select "I will install the operating system later".
    d. In "Select a Disk", select "Use an existing virtual disk", then browse for the converted .vmdk file by selecting "Select an Existing Disk".

53. In Pre-OS environment, why I cannot access some complete backup images stored in hard drive?

    Computer cannot read hard drive images in NTFS compressed disk, please copy image file or remove to other uncompressed disk in Windows environment.

54. How to do disaster restore to computer?

    You need to enter Pre-OS first, and there are two ways to enter Pre-OS:
    1. Click Tools, and activate Recovery Manager. Restart your computer and select Recovery Manager before starting windows.
    2. Boot into Pre-OS through creating bootable disk.
    Connect network in Pre-OS or search in local hard drive, select complete backup image to restore.

55. Universal restore succeeded, but I cannot start computer properly, and the computers which restored with the same image were all going well?

    Universal Restore succeeded, Windows will set drives for recognized hardware. But, if the hardware(e.g. Special SCSI or RAID device) relied by Windows in initiating stage and cannot be recognized automatically, the system maybe cannot boot properly.

56. After completing universal restore, why the interface of install driver occurs in windows?

    After finishing universal restore, Windows will recognize hardware and install drivers automatically during booting process. But if Windows comes across unrecognized hardware, this interface will popup, it is normal. Install drivers according to the prompt, the computer will work properly.

57. Why I can connect to network drive in Vista environment, but I cannot backup this network drive with TotalRecovery Pro?

    Please check whether you have opened User Account Control (UAC) or not. If it was opened, please close UAC or modify following registry keys manually to solve this problem.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
    EnableLinkedConnections = 1 (DWord)

If you cannot find the solution in the FAQ, please describe the problem in the here, and send email to us. Our service team will answer your questions in the shortest time.

Backup This a tutorial on how to create Full Backup Image of your hard drive with TotalRecovery 7 Pro.
One Click Backup This a tutorial on how to create a One Click Backup with TotalRecovery 7 Pro.
Rescue Disk This a tutorial on how to create a bootable rescue disc in TotalRecovery 7 Pro.

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