TreasureStone Backup & Recovery Server
How long does it take TreasureStone Backup & Recovery Server to back up or restore a system?
This depends on the amount of data on your system. However, TreasureStone Backup & Recovery Server´s technology minimizes the time it takes to perform a backup.
When I restored a partition from an image file, TreasureStone Backup & Recovery Server prompted me that "There is not enough space on the Destination Partition". But I´m sure the free space on the Destination Partition is larger than the used space in the Source Partition. Why am I getting this prompt?
If data at the end of the source partition cannot be moved, TreasureStone Backup & Recovery Server will prompt you with this notice.
Do I need to do anything before installing the TreasureStone Backup & Recovery Server??
We recommend running Windows CheckDisk to scan for hard drive errors. CheckDisk can be started by running the Chkdsk.exe from the command prompt or by using the Client Module Pre-Installation Checklist.
Bad Sectors have already been detected on a hard drive. How does this affect my backup and restore options?
TreasureStone Backup & Recovery Server will try to copy all used sectors when performing a Complete or Incremental backup. You may be prompted to skip a bad sector or a job could fail due to bad sectors. Therefore, it´s recommended to run Windows Check Disk command to detect and repair hard drive errors, or use utilities provided by your hard drive manufacturer, when attempting to resolve this type of problem.
Can TreasureStone Backup & Recovery Server fix my system after my hard drive has been accidentally formatted or repartitioned?
Yes — if TreasureStone Backup & Recovery Server was installed prior to the incident.
Can I use disk tools such as Fdisk, PartitionMagic and Norton Speed Disk after installing DriveClone Enterprise Server on my computer?
Currently there is no known resource conflicting with those utilities
I´ve installed three operating systems on my computer, including Linux. Can DriveClone Enterprise Server protect all three systems?
TreasureStone Backup & Recovery Server protects multiple Windows operating systems completely, and we recommend using Back Up Computers to protect the non-windows systems.
Does TreasureStone Backup & Recovery work in Windows Safe Mode?
TreasureStone Backup & Recovery Server does not work in Windows Safe Mode.
Can TreasureStone Backup & Recovery Server protect my PC from a destructive virus?
While TreasureStone Backup & Recovery Server cannot prevent the actual virus attack, it can restore your computer to a point before the attack occurred, recovering your files and effectively removing the virus.
I´ve installed TreasureStone Backup & Recovery Server on Windows 2003 Server. Why can´t I back up data through VSS?
VSS requires an NTFS partition in the system. Please check to see if your computer has an NTFS partition and that all other VSS requirements are met.
I´m trying to back up data to a computer on the network. Why can´t I access the network share after I have entered a valid user name and password?
Follow these steps to reconfigure the Local Security Settings of the remote computer:
Configuration
- Select Start -> Control Panel -> Administrative Tools -> Local Security Policy.
- Locate Security Settings -> Local Policies -> Security Options from the directory in the left window.
- Double click on Network access: sharing and security model for local accounts.
- Select Classic - local users authenticate as themselves, and click Apply.
Why couldn´t I run the Administrating Console following installation?
Two or more Administrating Consoles may have been installed on the same LAN. TreasureStone Backup & Recovery Server will allow only one Administrating Console to operate at any given time.
Why couldn´t I find the backup file I wanted after I ran a backup for several computers?
Backup times for different systems vary according to network times and the size of the backup. You may have to wait for the entire backup job to finish before you can locate the file in question.
How can a Client connect to Administrating Console automatically?
Enable the broadcast functionality on the Administrating Console allows client to connect automatically. If this doesn´t work, you may have to turn off the broadcast feature and connect from the Client manually.
Tip
When the Client connects automatically (via broadcast mode), the Administrating Console can use a dynamic IP address. When the Client connects manually, the Administrating Console should reside on a static IP address.
How can a Client PC be restored following a data disaster?
There are three ways to boot the Client:
- Press the space bar upon boot up to enter PE.
- Use a Bootable Rescue Disk to enter PE.
- Configure PXE and remotely boot the Client to PE.
Upon entering PE:
- Select a System Snapshot to restore from.
- Connect to the network or other locally attached storage and select a Complete or Incremental Backup Image to restore from.
When do I have to manually initialize the Secure Area of a Client PC?
If a restoration results in changes to the partitions that hold the hidden files, the Secure Area will have to be initialized. When the Client computer restarts, a prompt to initialize the Secure Area will appear.
How can I back up and restore without having a DHCP Server on the network?
If the DHCP service is not running on your network, you´ll have to manually enter a static IP address to access the network in PE.
What happens if a Client PC misses a scheduled backup?
DriveClone will start the missed backup automatically at next boot up if you select the checkbox in the setting interface saying If the computer shuts down, run the missed tasks when it boots next time. If you don´t select that checkbox, DriveClone will start the next scheduled backup at next boot up.
Does the DriveClone conflict with any other applications?
Please close and uninstall the following applications when launching DriveClone: Utimaco SafeGuard,
Additionally, be aware of the following applications, which conflict with system snapshot:
Norton GoBack, RecoveryGenius, Acronis OS Selector, Acronis TrueImage, SafeguardV4.2, OSL2000
Why do I have to authenticate (license) DriveClone on a Client PC after I restored it from a System Snapshot?
Only if you restore from the initially created System Snapshot, all data from the backup point you select is recovered, including your old authentication status. If that authentication status shows the Client as unlicensed, you´ll have to re-enter the serial number.
Which partition types does DriveClone Enterprise Server recognize?
NTFS, FAT, FAT32, Linux Ext2 and Ext3.
What do I do if DriveClone Client does not respond to the backup command given from Administrating Console?
Please restart the client computer.After the client is restarted, within Administrating Console, under "Group Job" tab, select "Job Resend" function to resend the backup request.
Why didn´t DriveClone Enterprise Server initiate my Outlook when I click on "Email Installation"?
The configuration setting of the Internet Explorer may be incorrect. Launch your Internet Explorer, select Tools->Internet Options->Programs->E-mail, and modify E-mail setting manually. We recommend using either Microsoft Office Outlook or Outlook Express.
Why is my backup image larger than the source partition or hard disk?
The source partition or hard disk may have too much of fragmentation. Please Defragment it and then run the backup again.
How can I access the computer outside the Workgroup through the network under the Pre-OS?
Click on the Tools tab and select Map Network Drive. And then map the directory on the remote computer as you wish.
How can I get SDK download location correctly before I use Convert Backup to Virtual Disk feature?
VMware Home Page (www.vmware.com) ->Download ->VMware SDK&APIs ->Virtual Disk ->VMware Virtual Disk Development Kit
Why do I see message like "Cannot connect or connection failure" when I execute some network operations?
Please check the firewall to confirm it is closed or it is set as Exceptions.
Under Windows 2000, why does the error occur even if I enter the right account in Login Setting?
It is because that the privilege of the default user in Windows 2000 is not enough. You need to add it manually by doing the following operation: Select Start->Control Panel ->Administrative Tools ->Local Security Policy -> Local Policies -> User Rights Assignment ->Act as part of the operating system ->Locations, and then select the user into the list.
Why does TreasureStone Backup & Recovery Server take longer time when performing backup through the network?
TreasureStone Backup & Recovery Server Supports 1000Mbps, which can reduce the backup time immensely.
