Product Use
“When I boot into the computer with DriveClone Express, it prompts me 'Disk error. Press any key to restart?'”
If you boot with USB Key, please set your device as the following before booting into computer:
Boot into Windows Vista → Click Start → Command Prompt → Run as administrator → execute DiskPart, and then execute the following commands:
Select hard drive letter (disk 1); select USB key. Hard drive letter can be changed if multiple hard drives are installed on your system.
Tips: To search for the drive letter of the USB key, enter "list disk" in DiskPart command window.
clean; clear all the information
create partition primary; create partition
select partition 1; select this partition
active; activate
format fs=fat32; format
assign; assign a mount point
exit; exit from DiskPart
“How long does it take to backup/restore a system using DriveClone?”
It depends on the amount of data on your system. However, DriveClone’s unique technology minimizes the amount of time it takes to backup the system.
“If the source partition is a bootable partition (e.g. C:\) but the target partition is not, can the target partition be used to boot the system after restoration?”
Yes, however please do the following:
- Modify your boot.ini file.
a. If you are in DOS, enter the boot partition (C:\) and type edit boot.ini to modify this file.
b. If you are in Windows, the file boot.ini might be hidden. Select Show hidden files and folder from tools&rarrfolder options from the menu bar to show boot.ini, then open it (the default path to the boot.ini file is C:\boot.ini).
- Add the following to boot.ini:
multi(0)disk(0)rdisk(X)partition(Y)\Folder=" Description"
X: is the HDD (hard drive) number, generally defined as 0 - 3. Number 0 is the primary master, 1 is the primary slave, 2 is the secondary primary and 3 is the secondary slave;
Y: is the partition ID, generally defined as 0-25, 0 is for the first partition.
Folder: is the place storing the boot file (this is not the boot.ini file). If your system is Windows NT/2000, it should be defined as WINNT. If your system is Windows XP, it should be Windows.
Description: comments for the options listed on the splash screen at system startup.
"I cloned a hard drive using the Clone Drive function. Why can’t I boot from the cloned drive?"
This may happen if Norton GoBack is installed on your computer. Please uninstall Norton GoBack before cloning the drive.
“Are there any limitations when I restore from an image over the network?”
DriveClone can restore an image file sized below 2GB when restoring from a network location. When backing up an image to a network location, DriveClone can automatically split the file into several volumes with a maximum size of 2GB each. You can select the first volume of the image series to be restored. But, if you select an image stored in an NTFS partition that is over 2GB, you cannot restore from it over the network. The image file must be copied back to the local computer to perform a successful restore.
“Why can’t I find some Complete Backup Point Image Files that have been stored on the hard drive in Pre-OS?”
If the Image file stored in the NTFS partition has been compressed already, the Image file can be recognized and restored both in Windows and Pre-OS. If you store the Image File in NTFS partition and then compress the NTFS partition, the Image file can not be recognized and restored in Pre-OS. The solution is to copy the Image File in Windows to other partitions that have not been compressed.
“I try to back up the data to network computer. Why can’t I access to the network computer’s share folder after I have entered correct user name and password?”
If you cannot back up the data to a network location, you may need to modify the Local Security Settings of the network computer. Please re-configure the Local Security Settings of the network computer to solve this issue.
- After logging on the network computer,select Start → Control Panel → Administrative Tools → Local Security Policy.
- Locate Security Settings → Local Policies → Security Options from the directory in the left pane.
- Find the item Network access: sharing and security model for local accounts from the policy list in the right pane, double click it.
In the popup dialog box, select Classic-local users authenticate as themselves, and click Apply.
