RestoreIT Network Data Backup Utility

Can RestoreIT really protect my PC from being destroyed by a virus?

Yes. With RestoreIT, you can revert your computer back to any point in time before the virus attack occurred.

How much hard drive space does RestoreIT use?

RestoreIT uses a minimum of 400 MB of space. However, it is recommended that you reserve about to 5-10% of your hard drive space for RestoreIT data.

How much time does RestoreIT take to recover files?

It depends on how much data needs to be restored. It can take anywhere from 20 seconds to 10 minutes.

Why can’t I install RestoreIT?

RestoreIT requires continuous tail space in order to be installed. If your system needs to be defragmented or the last sector of your partition is occupied, then this message will be displayed. To solve this problem, simply run your disk defragmenter program and Scandisk.

Why does RestoreIT tell me that there is not enough tail space on my hard drive?

RestoreIT requires continuous tail space in order to be installed. If your system needs to be defragmented or the last sector of your partition is occupied, then this message will be displayed. To solve this problem, simply run your disk defragmenter program and Scandisk.

I set a new client password. Why hasn't it taken effect in the client?

You need to disable the “full protection” mode.

Why can’t I set a new restore point in the client?

You need to disable the “full protection” mode.

Why aren’t my client protection settings effective after I have restarted the system?

You need to disable the “full protection” mode.

Why can’t I see the partition created by RestoreIT for backup in Windows Explorer?

For security reasons, RestoreIT hides the backup partition. Therefore, the backup partition is not viewable in Windows Explorer.

1. Try disabling your Firewall and Pop-up Blockers and attempt to re-launch Live Update.
2. Try rebooting your computer and pressing F8 before you see Starting Windows XP displayed on your monitor; when the Boot Options menu appears, select Safe Mode with Networking. After Windows has started in Safe Mode, proceed to re-launch Live Update, and attempt to retrieve the latest updates.
3. Some users have reported a conflict with Sonic software and that uninstalling the Sonic software allowed them to complete Live Update.
4. If the issue persists, please contact Technical Support.