I started RestoreIT™ in Windows immediately after installation completed, but a message says that I have to restart my computer in order to run it. Why?
You have to restart your computer after installing RestoreIT™, in order for all configuration changes to take effect.
What is RestoreIT™?
RestoreIT™ backs up an entire computer system automatically to the Secure Area. RestoreIT™ also provides a fast method to recover from software-related data disasters. RestoreIT™ is sector level backup function, it stores only the changed data sectors into the Secure Area. The amount of storage capacity required for each RestoreIT™ point is substantially less than the entire amount of data on the hard drive. As a result, RestoreIT™ offer a significant savings of hard drive space and an increased restoration speed when compared with hard drive imaging or complete disk cloning methods.
What is Secure Area?
RestoreIT™ Secure Area is a virtual partition which is created onto the hard drive's free space. This location is hidden, protected, and accessible only by RestoreIT™. The secure area is used to store the system snapshots and the RestoreIT™ Pre-OS. It will not be influenced by most computer disasters, so it ensures the protection of your data and the efficiency of RestoreIT™.
Can Secure Area be resized?
Yes. By using the Resize Secure Area feature, users can allocate more backup space. Secure area is a hidden, secure area on the primary hard drive, used to store RestoreIT™ backup data.
Do I need to do anything before installing RestoreIT™ ?
We strongly recommend that you run the Windows Checkdisk program to check for hard drive errors before installing RestoreIT™ Pro. The Checkdisk utility can be started by running Chkdsk.exe from a command prompt or by using the RestoreIT™ Pro, Pre-Installation Checklist. Note: Running Checkdisk from either location will require a system reboot for the operation to be completed.
Can RestoreIT™ fix the system after my hard drive has been mistakenly formatted or repartitioned?
RestoreIT™ can fix the system only if it was installed prior to the mistaken formatting or repartitioning.
Can I use disk tools such as F-disk, PartitionMagic and Norton Speed Disk after RestoreIT™ is installed on my computer?
No. While RestoreIT™ is compatible with this software, certain functions within these utilities may cause RestoreIT™ Pro to stop functioning or at worst, cause RestoreIT™ Pro to be uninstalled.
There are two hard drives on my computer. Why can't I choose to create the RestoreIT™ partition on the second hard drive?
If there are multiple hard drives on your computer, RestoreIT™ can only recognize the primary drive and protects the data in it.
Multiple operating systems, including Linux, are installed on my computer. Can RestoreIT™ protect all three systems?
RestoreIT™ is designed for Windows users only. RestoreIT™ can protect multiple Windows operating systems but it cannot protect a Linux system. In fact, RestoreIT™ cannot even be installed if a Linux operating system is present.
Does RestoreIT™ work in Windows Safe Mode?
Yes. RestoreIT™ Pro will work in Windows Safe Mode.
RestoreIT™ displays a message saying that there is not enough space to create a RestoreIT™ partition but I know that I have plenty of free disk space for this. What should I do to resolve this problem?
Please use the following methods to solve the problem:
During installation, select a partition in the partition tool window. Then enter the partition size you want to create for RestoreIT™ and click "OK" to restart the computer. Before entering Windows, the tool will run the disk defragmenter and create a partition for RestoreIT™. RestoreIT™ will continue installing after Windows is booted.
In order for RestoreIT™ to defragment your system, please do the following:
- Do not restart the system while defragmenting.
- The partition tool supports FAT32 and NTFS only. It cannot defragment FAT16 or other partitions.
- Confirm the partition information listed by the partition tool.
- Windows may scan the system after the disk defragmentation.
What should I do if the antivirus software (e.g. Norton Antivirus) gives me a virus warning continuously when I am installing RestoreIT™?
When you are installing RestoreIT™ on your system, the setup program will write data onto your hard drive. Some antivirus software will regard this process as a virus attack and prompt you with a warning. We strongly recommend you disable real-time protection before installing RestoreIT™. Then enable it again after the setup process is complete.
If, for example, I restore my system to yesterday, all files changed or created today will be lost. Is there any way to restore to yesterday without losing today's saved files?
Yes. You should store all of your saved documents in a different partition. When you restore, only restore your system partition. This way your newer files will not be lost when you restore your system.
Can RestoreIT™ really protect my PC from being destroyed by a virus?
Yes. When a virus attacks your PC, common system files, applications, MS Word documents or VB SCRIPT will be infected. Using RestoreIT™ to revert your system back to the day before the virus infection, all files on your hard drive will be free of viruses. Therefore all infected files will have been cleaned.
Does RestoreIT™ provide support for Windows advanced power management?
Yes. RestoreIT™ supports all Windows advanced power management features (Standby, Sleep, Hibernate).
What are the system requirements before installing RestoreIT™?
- CPU: Pentium or higher
- RAM: 512 MB or more (1 GB or more for Vista)
- Supported Desktop Operating Systems: Windows® XP (32-bit & x64), Windows® Vista (32-bit & 64-bit), Windows 7
When I restored a partition from an image file, RestoreIT™ Pro prompted me that "There is not enough space on the Destination Partition". But I'm sure the free space on the Destination Partition is larger than the used space in the Source Partition. Why am I getting this prompt?
If data at the end of the source partition cannot be moved, RestoreIT™ will prompt you with this notice.
Do I need to do anything before installing RestoreIT™?
We recommend running Windows Check Disk to scan for hard drive errors.
Can RestoreIT™ fix my system after my hard drive has been accidentally formatted or repartitioned?
Yes - if RestoreIT™ was installed prior to the incident.
Can I use disk tools such as Fdisk, PartitionMagic and Norton Speed Disk after installing RestoreIT™ on my computer?
Currently there is no known resource conflicting with those utilities.
Does RestoreIT™ work in Windows Safe Mode?
RestoreIT™ does not work in Windows Safe Mode.
Can RestoreIT™ protect my PC from a destructive virus?
While RestoreIT™ cannot prevent the actual virus attack, it can restore your computer to a point before the attack occurred, recovering your files and effectively removing the virus.
Does RestoreIT™ Provide support for Windows® advanced power management?
RestoreIT™ supports all Windows® advanced power management features (Standby, Sleep, Hibernate).
Why was my System RestoreIT™ deleted automatically?
- If there are two operating systems on your computer with only one of the systems installed with RestoreIT™ Pro, when you enter the operating system which does not have RestoreIT™ Pro installed and modify the hard disk data, the system RestoreIT™ will be deleted automatically.
- If you connect your hard dive physically to another computer and modify your data, the system RestoreIT™ will be deleted automatically.
- If you use DOS Bootable Rescue Disk to start the system and modify your data, the system RestoreIT™ will be deleted automatically.
Does the RestoreIT™ conflict with any other applications?
Please close the following applications when launching RestoreIT™ Pro: Utimaco SafeGuard, Besides, be aware of the following applications, which is conflict with system RestoreIT™:
Norton GoBack, RecoveryGenius, Acronis OS Selector, Acronis TrueImage, SafeguardV4.2, OSL2000
Which partition types does RestoreIT™ recognize?
NTFS, FAT, FAT32, Linux Ext2 and Ext3.
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