I started RestoreIT® in Windows immediately after installation completed, but a
message says that I have to restart my computer in order to run it. Why?
You have to restart your computer after installing RestoreIT®, in order for all configuration changes to take effect.
When I restored a partition from an image file, RestoreIT® Pro prompted me that
“There is not enough space on the Destination Partition”. But I´m sure the free
space on the Destination Partition is larger than the used space in the Source
Partition. Why am I getting this prompt?
If data at the end of the source partition cannot be moved, RestoreIT® will prompt you with this notice.
Do I need to do anything before installing RestoreIT®?
We recommend running Windows Check Disk to scan for hard drive errors.
Can RestoreIT® fix my system after my hard drive has been accidentally formatted or repartitioned?
Yes - if RestoreIT® was installed prior to the incident.
Can I use disk tools such as Fdisk, PartitionMagic and Norton Speed Disk after
installing RestoreIT® on my computer?
Currently there is no known resource conflicting with those utilities.
Does RestoreIT® work in Windows Safe Mode?
RestoreIT® does not work in Windows Safe Mode.
Can RestoreIT® protect my PC from a destructive virus?
While RestoreIT® cannot prevent the actual virus attack, it can restore your computer to a
point before the attack occurred, recovering your files and effectively removing the virus.
Does RestoreIT® Provide support for Windows® advanced power management?
RestoreIT® supports all Windows® advanced power management features (Standby, Sleep, Hibernate).
Why was my System Snapshot deleted automatically?
1. If there are two operating systems on your computer with only one of the systems
installed with RestoreIT® Pro, when you enter the operating system which does not
have RestoreIT® Pro installed and modify the hard disk data, the system snapshot will
be deleted automatically.
2. If you connect your hard dive physically to another computer and modify your data, the
system snapshot will be deleted automatically.
3. If you use DOS Bootable Rescue Disk to start the system and modify your data, the
system snapshot will be deleted automatically.
Does the RestoreIT® conflict with any other applications?
Please close the following applications when launching RestoreIT® Pro: Utimaco
SafeGuard, Besides, be aware of the following applications, which is conflict with system snapshot:
Norton GoBack, RecoveryGenius, Acronis OS Selector, Acronis TrueImage,
SafeguardV4.2, OSL2000
Which partition types does RestoreIT® recognize?
NTFS, FAT, FAT32, Linux Ext2 and Ext3.
Can I see information about disk space allocated for the Secure Area and free space for backup data?
Yes. Under the Settings page, your can get detailed information about allocated free space and occupied space of Secure Area.
Could I backup to other home network locations (assuming you have more than one computer) or to an ftp (external storage site)?
Users can mount a restoration point to a partition(s), and then copy any files from it. If users want to scheduled back up his whole system, it's recommended that our Total Backup Recovery series product, which can do complete backup and also file backup.
I want to change UI skin, How can I do?
In the coming version, users can change our UI skin.
Submit a Support Ticket
If you cannot find the solution in the FAQ, please describe the problem as detail as possible in a support ticket. Our support team will answer your questions in the shortest time. To create a support ticket, click
Support Ticket
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