SyncBee Frequently Asked Questions

1. When I plug SyncBee™ in computer, it does not run. What I can do to run SyncBee™?

   Please do the following:
   a. Make sure you plug SyncBee™ USB Key in properly.
   b. Enter "My Computer" to double click SyncBee™ icon to run it.

2. What if there is not enough space to backup selected files?

   we suggest you to set options again to reduce files to backup, or you can buy another SyncBee™ with larger capacity to backup your files.

3. How can I restore my files to another folder?

   When you click restore on the main console, you will enter restore interface. There, you can choose restore files to original location, new desktop folder or another folder.

4. How long does it take to backup/restore files using SyncBee™ USB Key?

   It depends on the amount of data your want to backup or restore.  However, SyncBee™'s unique technology minimizes the amount of time it takes to backup files.

5. I have set password to SyncBee™, but now I want to change password, how can I do it?

   After entering the main console, click this icon  again, then click change password to reset password.

6. Why I can not see my backups in the backup data folder?

   Because you have set password for SyncBee™. You run SyncBee™ and input correct password to enter main console. Now, you can see you backups.

7. I have more than one computer, can I use just one SyncBee™ to backup and sync?

   SyncBee™ can backup and sync as many computers as you like, you are just limited by the free space of your SyncBee™. SyncBee™ will identify each computer with special way, regardless of computer name, so it can be used in different computers.

Submit a Support Ticket

If you cannot find the solution in the FAQ, please describe the problem as detail as possible in a support ticket. Our support team will answer your questions in the shortest time. To create a support ticket, click Support Ticket