Total Backup Recovery Workstation Frequently Asked Questions

What is Total Backup Recovery Advanced Workstation, and what does it do?
Total Backup Recovery Advanced Workstation is FarStone Technology's backup and disaster recovery solution for Windows. It allows the users to schedule (or manually create) frequent, image-based backups of their local disks and store them on disk-based or network destinations. The backup images include all files, settings, programs and operating system files on the volume, and are an exact representation of the entire volume at the time the backup was created. Workstation can backup networked PCs and laptops from a remote location, using the intuitive Administrating Console.
What is the difference between Total Backup Recovery Advanced Workstation and other Total Backup Recovery products?
Total Backup Recovery Advanced Workstation is designed for small to medium businesses. With the user-friendly administrating console, IT managers can perform backups remotely for all of the client computers.
What free trial software is available?
FarStone Technology is happy to offer a free 14-day trial for Total Backup Recovery products. You’ll find a downloadable version with full functionality on the “free trial tab” of the Total Backup Recovery Pro product page. Once the free trial is over, backed up images will be deleted from your system. However, purchasing Total Backup Recovery Pro will execute an automatic system snapshot.
How do I get help if I need it?
If you need assistance with any of our products, please refer to the comprehensive User Guide available on our website. If you are unable to find the solution you are looking for, obtain a Support Ticket to get in touch with our Technical Support.
If I purchase Total Backup Recovery software, do I download it, or will you send me official product CDs in the mail?
You will have the option during the purchase to request a Total Backup Recovery product CD by mail (for a small shipping fee), or you may choose to download the software. The download comes in the form of a small installer to install the software in Windows
How long does it take Total Backup Recovery Advanced Workstation to back up or restore a system?
This depends on the amount of data on your system. However, Total Backup Recovery ’s system snapshot can create an exact image of a 250 GB hard drive in as little as ten seconds, and restore this image in two minutes
Do I need to do anything before installing the Total Backup Recovery ?
We recommend running Windows CheckDisk to scan for hard drive errors. CheckDisk can be started by running the Chkdsk.exe from the command prompt or by using the Client Module Pre-Installation Checklist
Where may I purchase Total Backup Recovery Advanced Workstation?
FarStone Technology products may be downloaded from our online product pages or from any of our reseller partners. If you originally purchased Total Backup Recovery from an authorized FarStone Technology Value Added Reseller (VAR), you may wish to purchase any additional licenses through that reseller
What are the latest prices?
The latest prices (MSRP) for FarStone Technology software are posted on the website
How are your products licensed?
Each product is licensed per machine, unless otherwise stated (i.e, purchasing a multiple license bundle). For Total Backup Recovery Advanced Workstation, you can save money by purchasing a 10 user license bundle. If you wish to install and activate the product on multiple machines, you will need to purchase additional licenses.
Why couldn´t I install 64-bit driver for my RAID card in Pre-OS Recovery Manager?
Please use 32-bit driver and try again.
Why can´t I see computer list in &My Network Places” when I want to back up or restore from a network shared folder within Recovery Manager? What should I do?
1. We recommend you change the workgroup name of computers to default name “Workgroup”. And then program will list all computers automatically.
2. Or, if you don’t want to modify existing workgroup name, please map the shared folders by follow below instructions:
a. Click “Map Network Drive” on “Network” tab bar.
b. Enter the location of shared folder, user name, and password on input box.
c. If the computer you want to connect to is on a domain, you would enter the domain name, user name, and password. For example: domain\username.
d.If you are connecting to a computer in a workgroup, you would enter the remote computer name an user name. For example: remote_computer_name\username.
e. After mapping network drives, you can save your back image to a network folder.
How do I convert backup image to VMware file format
Within “Tool” tab from main user interface, select an item called “Convert Backup to Virtual Disk”. By using this tool, you’ll be able to convert a saved Full-image to VMware file format. Once converted, it can be used in your virtual application. Here are the steps:
1. Login to VMware office web site and download and install VMware Virtual Disk Development Kit: http://www.vmware.com/support/developer/vddk/
2. Click “Tool” from the left side navigation in main UI and select “Convert Backup to Virtual Disk” feature
3. Select the image backup that you want it to be converted. The file extension of image backup is .sco
4. Select a converting type (a partition or the entire hard drive)
5. Select the destination path where you want to store the converted VMware file
6. Once converting process completed, a VMware file with .vmdk extension can be found in your selected folder.
7. You can reference VMware user guide for inserting virtual disk in VMware machine. Or, you can follow below steps:
a. Select a “New” VMware machine from its menu “File > New > Virtual Machine”
b. Select “Custom (Advanced” when asked what type of configuration do you want
c. In the “Guest Operating System Installation”, select “I will install the operating system later”
d. In “Select a Disk”, select “Use an existing virtual disk”. And then browse for the converted vmdk file by selecting “Select an Existing Disk”
How can I convert image backup from VMware format to VHD format?
Please download VMDK to VHD file converter from here. This file conversion tool allows you to convert image file from VMware format to VHD format.

Submit a Support Ticket

If you cannot find the solution in the FAQ, please describe the problem as detail as possible in a support ticket. Our support team will answer your questions in the shortest time. To create a support ticket, click Support Ticket

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