TotalRecovery Express Frequently Asked Questions

• What makes TotalRecovery® 7 Tools different from the other versions of TotalRecovery® 7?

  TotalRecovery® 7 Tools is a Green software that leaves no imprint on your hard drive. It has the same backup and restore power as other TotalRecovery® 7 products, but requires no installation!

• How long does it take to backup/restore a system using TotalRecovery® Tools?

  It depends on the amount of data on your system.  However, TotalRecovery® Tools’s unique technology minimizes the amount of time it takes to backup the system.

• What is TotalRecovery® 7 Tools, and what does it do?

  TotalRecovery® 7 Tools is FarStone Technology's backup and disaster recovery solution for Windows. It allows the users to schedule (or manually create) frequent, image-based backups of their local disks and store them on disk-based or network destinations. The backup images include all files, settings, programs and operating system files on the volume, and are an exact representation of the entire volume at the time the backup was created.

• What free trial software is available?

  FarStone Technology is happy to offer a free 14-day trial for TotalRecovery® 7 products. You’ll find a downloadable version on the TotalRecovery® 7 Tools product page.

• How do I get help if I need it?

  If you need assistance with any of our products, please refer to the comprehensive User Guide available on our website. If you are unable to find the solution you are looking for, obtain a Support Ticket to get in touch with our Technical Support.

• Where may I purchase FarStone software?

  FarStone Technology products may be downloaded from our online product pages or from any of our reseller partners. If you originally purchased TotalRecovery® 7 from an authorized FarStone Technology Value Added Reseller (VAR), you may wish to purchase any additional licenses through that reseller.

• What are the latest prices?

  The latest prices (MSRP) for FarStone Technology software are posted on the website.

• How are your products licensed?

  Each product is licensed per machine, unless otherwise stated (i.e, purchasing a multiple license bundle). If you wish to install and activate the product on multiple machines, you will need to purchase additional licenses.

• If I purchase TotalRecovery® 7 Tools software, do I download it, or will you send me official product CDs in the mail?

  You will have the option during the purchase to request a TotalRecovery® 7 Tools product CD by mail (for a small shipping fee), or you may choose to download the software. The download comes in the form of a small installer to install the software in Windows.

• Why couldn´t I install 64-bit driver for my RAID card in Pre-OS Recovery Manager?

  Please use 32-bit driver and try again.

• Why can´t I see computer list in &My Network Places” when I want to back up or restore from a network shared folder within Recovery Manager? What should I do?

  1. We recommend you change the workgroup name of computers to default name “Workgroup”. And then program will list all computers automatically.
  2. Or, if you don’t want to modify existing workgroup name, please map the shared folders by follow below instructions:
  a. Click “Map Network Drive” on “Network” tab bar.
  b. Enter the location of shared folder, user name, and password on input box.
  c. If the computer you want to connect to is on a domain, you would enter the domain name, user name, and password. For example: domain\username.
  d.If you are connecting to a computer in a workgroup, you would enter the remote computer name an user name. For example: remote_computer_name\username.
  e. After mapping network drives, you can save your back image to a network folder.

• If the source partition is a bootable partition (e.g. C:\) but the target partition is not, can the target partition be used to boot the system after restoration?

  Yes, however please do the following:
  Modify your boot.ini file.
  If you are in DOS, enter the boot partition (C:\) and type “edit boot.ini” to modify this file.
  If you are in Windows, the file boot.ini might be hidden. Select Show hidden files and folder from tools->folder options from the menu bar to show boot.ini, then open it (the default path to the boot.ini file is C:\boot.ini).
  Add the following to boot.ini:
  multi(0)disk(0)rdisk(X)partition(Y)\Folder=" Description "
  X: is the HDD (hard drive) number, generally defined as 0 – 3. Number 0 is the primary master, 1 is the primary slave, 2 is the secondary primary and 3 is the secondary slave;
  Y: is the partition ID, generally defined as 0-25, 0 is for the first partition.
  Folder: is the place storing the boot file (this is not the boot.ini file). If your system is Windows NT/2000, it should be defined as WINNT.  If your system is Windows XP, it should be Windows.
  Description: comments for the options listed on the splash screen at system startup.

• I cloned a hard drive using the Clone Drive function. Why can’t I boot from the cloned drive?

  This may happen if Norton GoBack is installed on your computer. Please uninstall Norton GoBack before cloning the drive.

• Are there any limitations when I restore from an image over the network?

  TotalRecovery® Tools can restore an image file sized below 2GB when restoring from a network location. When backing up an image to a network location, TotalRecovery® Tools can automatically split the file into several volumes with a maximum size of 2GB each. You can select the first volume of the image series to be restored. But, if you select an image stored in an NTFS partition that is over 2GB, you cannot restore from it over the network. The image file must be copied back to the local computer to perform a successful restore.

• Why can’t I find some Complete Backup Point Image Files that have been stored on the hard drive in Pre-OS?

  If the Image file stored in the NTFS partition has been compressed already, the Image file can be recognized and restored both in Windows and Pre-OS. If you store the Image File in NTFS partition and then compress the NTFS partition, the Image file cannot be recognized and restored in Pre-OS. The solution is to copy the Image File in Windows to other partitions that have not been compressed.

• I try to back up the data to network computer. Why can’t I access to the network computer’s share folder after I have entered correct user name and password?

   If you cannot back up the data to a network location, you may need to modify the Local Security Settings of the network computer. Please re-configure the Local Security Settings of the network computer to solve this issue.
  After logging on the network computer, select Start - Control Panel - Administrative Tools - Local Security Policy.
  Locate Security Settings-Local Policies-Security Options from the directory in the left pane.
  Find the item Network access: sharing and security model for local accounts from the policy list in the right pane, double click it.
  In the popup dialog box, select Classic-local users authenticate as themselves, and click Apply.

If you cannot find the solution in the FAQ, please describe the problem in the here, and send email to us. Our service team will answer your questions in the shortest time.