TotalRecovery Express Frequently Asked Questions

Why can’t I see my computer listed in "My Network Places" when I want to back up or restore from a network shared folder in the Recovery Manager? What should I do?

1. It is recommended that you change the workgroup name of the computers to the default name "Workgroup". The program should then list all computers automatically.
2. If you don't want to modify the existing workgroup name, map the shared folders by following the instructions below:
   1. Click "Map Network Drive" on the "Network" tab bar.
   2. Enter the location of a shared folder, user name, and password in the    input box.
   3. If the computer you want to connect to is on a domain, enter the domain name, user name, and password. (For example: domain\username)
   4. If you are connecting to a computer in a workgroup, enter the remote computer name and user name. (For example: remote_computer_name\username)
   5. After mapping network drives, you can save your backup image to a network folder.

If the source partition is a bootable partition but the target partition is not, can the target partition be used to boot the system after restoration?

Yes, but you must follow these steps:

1. Modify your boot.ini file.
2. If you are in DOS, enter the boot partition (for example, C:\) and type "edit boot.ini" to modify this file.
3. If you are in Windows, the file boot.ini might be hidden. Select "Show hidden files and folders" from Tools > Folder Options from the menu bar to show boot.ini, and then open it. (The default path to the boot.ini file is C:\boot.ini.)
4. Add the following to boot.ini:

multi(0)disk(0)rdisk(X)partition(Y)\Folder=" Description "
X is the HDD (hard drive) number, generally defined as 0 – 3. Number 0 is the primary master, 1 is the primary slave, 2 is the secondary primary, and 3 is the secondary slave.
Y is the partition ID, generally defined as 0 – 25, 0 is for the first partition.
Folder is the place storing the boot file (this is not the boot.ini file). If your system is Windows NT/2000, it should be defined as WINNT. If your system is Windows XP, it should be defined as Windows.
Description is the place to put comments for the options listed on the splash screen at system startup.

Why can’t I find some Complete Backup Point Image Files that have been stored on the hard drive in Pre-OS?

If the Image file stored in the NTFS partition has been compressed already, the Image file can be recognized and restored both in Windows and Pre-OS. If you store the Image File in NTFS partition and then compress the NTFS partition, the Image file cannot be recognized and restored in Pre-OS. The solution is to copy the Image File in Windows to other partitions that have not been compressed.

I tried to back up the data to a network computer. Why can’t I access the network computer’s share folder after I have entered correct user name and password?

If you cannot back up the data to a network location, you may need to modify the Local Security Settings of the network computer. Please re-configure the Local Security Settings of the network computer to solve this issue. After logging on the network computer, select Start > Control Panel > Administrative Tools > Local Security Policy. Locate Security Settings> Local Policies >Security Options from the directory in the left pane. Find "Network access: sharing and security model for local accounts" from the policy list in the right pane and double-click it. In the popup dialog box, select "Classic-local users authenticate as themselves", and click Apply.

I cloned a hard drive using the Clone Drive function. Why can’t I boot from the cloned drive?

This may happen if Norton GoBack is installed on your computer. Please uninstall Norton GoBack before cloning the drive.

How do I create a bootable USB drive?

You may create a bootable disk of TotalRecoveryTM Express to recover from a system crash or hard drive failure. To do so, follow these steps:

1. Insert a USB device.
2. Click "Bootable USB Disk" on the main console.
3. Select the USB device you’ll be using to create your Bootable Disk and click "Start"
4. Click "Finish" to complete the process.
5. You will need to enter the BIOS to set the USB disc as the first boot device.

How do I create a start-up CD/DVD disc?

You can use a start-up CD/DVD disc to restore your system with TotalRecoveryTM Express if a system crash occurs. To create one, follow these steps:

1. Insert a writable CD/DVD disc.
2. Click "Create a Start-up CD/DVD Disc".
3. Select a CD/DVD writer.
4. Click "Start" to burn the image onto the disc.
5. Click "Finish" to complete the process and return to the Main Console.
6. In order to use TotalRecoveryTM Express, you will need to enter the BIOS to set CDROM as the first boot device.

How do I extract the ISO file for Windows/Linux?

Follow these steps:

1. Click "Extract ISO File".
2. Specify a location and click "Goto", or select a location and click "Start" to store the ISO file.
3. Click "Finish" to complete the process and return to the Main Console.

How do launch TotalRecoveryTM Express with a bootable USB disk?

Follow these steps:

1. Connect the USB device.
2. Start your computer.
3. Enter the BIOS to set the USB device as the first bootable option.
4. Save your settings.
5. Restart the system and boot from the USB device.
6. Click "Yes" to back up the entire system to the USB device automatically, or click "No" to enter the TotalRecoveryTM Express main console.
7. Verify all information about this complete backup, and click "Next" to launch it.
8. Click "Finish" to complete the backup and return to the main console.

Are there any limitations when I restore from an image over the network?

TotalRecovery Express can restore an image file sized below 2GB when restoring from a network location. When backing up an image to a network location, TotalRecovery™ Express can automatically split the file into several volumes with a maximum size of 2GB each. You can select the first volume of the image series to be restored, but if you select an image stored in an NTFS partition that is over 2GB, you cannot restore from it over the network. The image file must be copied back to the local computer to perform a successful restore.

What makes TotalRecovery™ 7 Express different from the other versions of TotalRecovery™ 7?

TotalRecovery™ 7 Express is a green software that leaves no imprint on your hard drive. It has the same backup and restore power as other TotalRecovery™ 7 products, but requires no installation.

How long does it take TotalRecovery™ 7 Express to back up or restore a system?

The time it takes to backup or restore a system depends on the amount of data you have on your system. However, TotalRecovery™ Express’ unique technology minimizes the amount of time it takes to backup the system.

What is TotalRecovery™ 7 and what does it do?

TotalRecovery™ 7 Express is FarStone Technology's backup and disaster recovery solution for Windows. It allows the users to schedule (or manually create) frequent, image-based backups of their local disks and store them on disk-based or network destinations. The backup images include all files, settings, programs and operating system files on the volume, and are an exact representation of the entire volume at the time the backup was created.

What free trial software is available?

FarStone Technology offers a free 14-day trial for TotalRecovery™ 7 products. You’ll find a downloadable version on the TotalRecovery™ 7 Express product page. Once the free trial is over, the backed up images will be deleted from your system.

How do I get help if I need it?

If you need assistance with any of our products, please refer to the comprehensive user guide available on our website. If you are unable to find the solution you are looking for, obtain a Support Ticket to get in touch with our Technical Support staff.

Where may I purchase FarStone software?

FarStone Technology products may be downloaded from our online product pages or from any of our reseller partners. If you originally purchased TotalRecovery™ 7 from an authorized FarStone Technology Value Added Reseller (VAR), you may purchase any additional licenses through that reseller.

Where can I find the most updated prices?

The latest prices (MSRP) for FarStone Technology software are posted on the website.

How are your products licensed?

Each product is licensed per machine, unless otherwise stated (i.e, purchasing a multiple license bundle). If you wish to install and activate the product on multiple machines, you will need to purchase additional licenses.

If I purchase TotalRecovery™ 7 Express software, do I download it, or will you send me official product CDs in the mail?

You will have the option during the purchase to request a TotalRecovery™ 7 Express product CD by mail (for a small shipping fee), or you may choose to download the software. The download comes in the form of a small installer to install the software in Windows.

Why couldn´t I install a 64-bit driver for my RAID card in Pre-OS Recovery Manager?

Use a 32-bit driver and try again.