Why can't I see my computer listed in "My Network Places" when I want to back up or restore from a network shared folder in the Recovery Manager? What should I do?
- It is recommended that you change the workgroup name of the computers to the default name "Workgroup". The program should then list all computers automatically.
- If you don't want to modify the existing workgroup name, map the shared folders by following the instructions below:
- Click "Map Network Drive" on the "Network" tab bar.
- Enter the location of a shared folder, user name, and password in the input box.
- If the computer you want to connect to is on a domain, enter the domain name, user name, and password. (For example: domain\username)
- If you are connecting to a computer in a workgroup, enter the remote computer name and user name. (For example: remote_computer_name\username)
- After mapping network drives, you can save your backup image to a network folder.
Why couldn't I install a 64-bit driver for my RAID card in Pre-OS Recovery Manager?
Use 32-bit driver and try again.
How do I convert a backup image to VMware file format?
In the "Tools" tab in the main UI, select "Convert Backup to Virtual Disk". Using this tool allows you to convert a saved full-image to VMware file format. Once converted, it can be used in your virtual application. Here are the steps to convert:
- Login to the VMware office website and download and install VMware Virtual Disk Development Kit: http://www.vmware.com/support/developer/vddk/
- Click "Tool" from the left side navigation in the main UI and select "Convert Backup to Virtual Disk".
- Select the image backup that you want to be converted. The file extension of the image backup is .sco.
- Select a converting type (a partition or the entire hard drive).
- Select the destination path where you want to store the converted VMware file.
- Once the converting process is complete, a VMware file with .vmdk extension can be found in your selecter folder.
- You can reference the VMware user guide for inserting virtual disks in the VMware machine, or you can follow the steps below:
- Select a "New" VMware machine from its menu. File > New > Virtual Machine.
- Select "Custom Advanced" when asked what type of configuration you want.
- In the "Guest Operating System Installation", select "I will install the operating system later".
- In "Select a Disk", select "Use an existing virtual disk", then browse for the converted .vmdk file by selecting "Select an Existing Disk".
What operating systems does TotalRecovery 7 Pro support?
TotalRecovery 7 Pro supports Windows 7 (32-bit & 64-bit), Windows Vista (32-bit & 64-bit), and Windows XP (32-bit & 64-bit).
What does cloning do? Why is it an important component to backup and recover systems?
Cloning is a process much like copying and pasting a document. TotalRecovery™ Pro does this seamlessly for hard drives in order to enable users to mirror complete hard disks to move them from one computer to another, to an external hard drive, or USB drive. The importance of this allows users to have fully working backups of all data and applications.
I created an image for Drive C: on two CD-R discs. Why can´t the disc be mounted as a temporary partition?
Mounting a partition requires all the backup data of the drive. If you use one of two discs, it cannot provide the complete information. To solve this problem, copy the image files from the two discs to the hard drive and then mount it as a temporary partition. This problem cannot be overcome by using multiple CD/DVD drives.
While creating a Recovery CD/DVD, an error message appears?
This error may occur if the quality of the recordable CD/DVD media is not good, or the disc is incompatible with the recorder. To solve this problem, please try a different brand of CD/DVD media or upgrade your CD/DVD recorder.
Bad sectors have already been detected on a hard drive. How does this affect my backup and restore options?
TotalRecovery™ will try to copy all used sectors when performing a Complete or Incremental backup. You may be prompted to skip a bad sector or a job could fail due to bad sectors. It is recommended to run Windows Check Disk command to detect and repair hard drive errors, or use utilities provided by your hard drive manufacturer, when attempting to resolve this type of problem.
what happens if my PC misses a scheduled backup?
TotalRecovery™ will start the missed backup automatically at the next boot up if you select the checkbox in the setting interface saying "If the computer shuts down, run the missed tasks when it boots next time". If you don´t select that checkbox, TotalRecovery™ will start the next scheduled backup at next boot up.
What is TotalRecovery™ 7, and what does it do?
TotalRecovery™ 7 is FarStone Technology's backup and disaster recovery solution for Windows. It allows the users to schedule (or manually create) frequent, image-based backups of their local disks and store them on disk-based or network destinations. The backup images include all files, settings, programs and operating system files on the volume, and are an exact representation of the entire volume at the time the backup was created.
What free trial software is available?
FarStone Technology offers a free 14-day trial for TotalRecovery™ 7 products. You'll find a downloadable version on the product page. Once the free trial is over, any backed up images that have been made will be deleted from your system.
How do I get help if I need it?
If you need assistance with any of our products, please refer to the comprehensive user guide available on our website. If you are unable to find the solution you are looking for, obtain a Support Ticket to get in touch with our Technical Support Staff.
How long does it take TotalRecovery™ 7 Pro to back up or restore a system?
This depends on the amount of data on your system. With System Snapshot, TotalRecovery™ 7 Pro can restore 250 GB of data in 2 minutes!
I installed three operating systems on my computer, including Linux. Can TotalRecovery™ Pro protect all three systems?
Absolutely. TotalRecovery™ 7 Pro protects multiple Windows operating systems completely, and we recommend using the Back Up Computers function to protect the non-windows systems.
How do I get help if I need it?
If you need assistance with any of our products, please refer to the comprehensive user guide available on our website. If you are unable to find the solution you are looking for, obtain a Support Ticket to get in touch with our Technical Support staff.
Does TotalRecovery™ 7 Pro conflict with any other applications?
Please close the following applications when launching TotalRecovery™ 7 Pro: Utimaco SafeGuardr.
Where may I purchase FarStone software?
FarStone Technology products may be downloaded from our online product pages or from any of our reseller partners. If you originally purchased TotalRecovery™ 7 from an authorized FarStone Technology Value Added Reseller (VAR), you may wish to purchase any additional licenses through that reseller.
Where can I find the most updated prices?
The updated prices (MSRP) for FarStone Technology software are posted on the website.
How are your products licensed?
Each product is licensed per machine, unless otherwise stated (i.e, purchasing a multiple license bundle). If you wish to install and activate the product on multiple machines, you will need to purchase additional licenses.
If I purchase TotalRecovery™ 7 software, do I download it, or will you send me official product CDs in the mail?
You will have the option during the purchase to request a TotalRecovery™ 7 product CD by mail (for a small shipping fee), or you may choose to download the software. The download comes in the form of a small installer to install the software in Windows.
How can TotalRecovery™ Pro assist me?
FarStone Technology has developed TotalRecovery™ to be a comprehensive personal safety net for your Windows based PCs and laptops. Leave your data and file worries aside with TotalRecovery™´s renowned backup and disaster recovery solution for your home or office. TotalRecovery Pro provides data security insurance for your important personal files, music, pictures and videos.
How does TotalRecovery™ provide peace of mind?
TotalRecovery™ creates an exact representation of the entire volume of information quickly and easily from the time the backup was saved. TotalRecovery Pro puts the user in the driver´s seat by allowing you to schedule or manually create frequent image-based backups of your entire local disk(s) and store them on many external media or network shares.
How Does TotalRecovery™ Pro protect my data?
In this fast moving digital age of computing, it is easy to put photos, music, movies, and more on your computer. TotalRecovery™ Pro can make life simpler by not having to be concerned with lost documents due to a crashed system or accidental removal; you can easily recover anything from your digital life.
I have a small IDE hard drive and wanted to migrate the entire OS, applications, configurations, folders, and files to a new hard drive with bigger capacity. Can TotalRecovery™ help?
Yes! With TotalRecovery™ cloning feature, you can simply migrate your entire hard drive to a bigger or even smaller hard drive with 2 clicks.
I need further assistance. Where do I go to get more assistance from FarStone?
FarStone Technology provides you with exceptional friendly and knowledgeable technical and customer service to assist with any questions or concerns you might have with any of the products we offer.
I'm not sure if I'm ready to buy TotalRecovery™?
Let FarStone Technology help you make your decision by downloading a free 14-day trial TotalRecovery™ products. Utilize TotalRecovery Pro and find out how it serves as a useful tool for your computer today! If you decide to purchase TotalRecovery™ Pro, there is also a 30-day Money Back Guarantee if TotalRecovery Pro does not meet your computing needs.
Why are incremental backups so important?
TotalRecovery™ Pro is smart in the ways it can back up your computer. TotalRecovery™ quickly and efficiently updates your backups with new changes since the last backup. This speeds up backup times and saves storage space.
How can TotalRecovery™ help me recover data from an accidental format of my hard drive?
TotalRecovery™ Pro has a Full Backup feature that enables the user to create a complete copy of the hard drive. Once this is established, your entire operating system, settings, files, documents and more can be restored at any time.
Will TotalRecovery™ allow me to save recovery data on a CD/DVD rather than another hard drive?
TotalRecovery™ Pro is versatile in allowing the user to store hard drive images on a CD or DVD. The advantage of this feature provides the user to be able to not only backup recovered data and save to a portable disk, but it can save you hard disk space if you need only specific data to be recovered.
Is TotalRecovery™ able to recover data from all major Windows Operating Systems?
TotalRecovery™ Pro supports 32-bit and 64-bit Windows 2000, XP, Vista, and Windows 7. It provides a total backup and recovery solution for all your, pictures, MP3s, operating system, personal data, and much more!
My MS Office crashed, how could TotalRecovery™ help me recover my document?
TotalRecovery™ Pro provides an unattended backup "set it and forget it" feature that can save changes made in any application, especially word documents. You don´t have to worry about a system crash or a frozen screen. TotalRecovery™ Pro can recover any changes on your entire system daily, hourly, or specific times during your workflows.
I am unhappy with my backup and recovery software because it is too cumbersome. Is TotalRecovery™ easy to use for non-experienced users of backup and recovery programs?
FarStone Technology´s TotalRecovery™ 7 Pro software has one of the most intuitive yet simple user interfaces on the market. The product was designed to let the user be in control of every aspect of the program, with easy to learn features and a simple layout of functions that anyone can understand. Simplicity is provided by a backup routine with a new comprehensive scheduler that is active with a single mouse click!
Where can I buy TotalRecovery™ Pro?
TotalRecovery™ Pro is conveniently available on our web site at www.FarStone.com. Here you will be able to purchase TotalRecovery™ Pro as a fully downloadable file with license, or have the product quickly shipped to you with a backup CD.
I am working on building a website and I need files backed up as I work in the open application. What solution does TotalRecovery™ Pro provide?
TotalRecovery™ Pro has got you covered with the ability to backup open files as their corresponding applications are in use. This in turn provides consistency and safety knowing that all your files, no matter in use or not, will be covered during backup times.
Life can have unexpected twists and turns, such as floods, wild fires, earthquakes, and tornadoes. How can TotalRecovery™ Pro insure my data is protected?
Remote backup, an essential tool provided by TotalRecovery Pro, gives the user the control to save all your PCs data, applications, and settings to a remote location with FTP offsite backup. This enriches your backup resources by providing a simple solution for intricate times.
My PC is located in an area of my home/business where people may possibly gain access to it. How well protected is my backup data?
Using the AES encryption, TotalRecovery™ Pro can prevent any unwanted users from accessing your backups.
I want to migrate my existing Windows OS, applications, and files, to a laptop with a solid state drive (SSD), how can TotalRecovery™ help me?
TotalRecovery™ Pro´s cloning technology will compress your hard drive into SSD quickly and by design mount the data in your SSD drive even if the original hard drive is larger, taking all the hassle out of transfers at the fastest possible speeds!.
My hard drive has had a catastrophic failure. Is there any hope?
TotalRecovery™ Pro can provide a solution with its Bare Metal Restore feature. Take steps out of what can be a chaotic process. TotalRecovery™ Pro can copy a complete system image onto a new or existing healthy hard drive without having to install the operating system and applications. Restore your PC to its prior working state in minutes!.
Does TotalRecovery Pro support virtualization?
Yes! TotalRecovery Pro is able to support VMware for P2V and V2P.
I am upgrading to a new Windows 7 system. Can TotalRecovery™ Pro help?
TotalRecovery™ Pro can safely and easily move all important personal data from Windows XP/Vista to Windows 7.
Can TotalRecovery Pro search all my backed up files?
TotalRecovery™ utilizes Google Desktop search and allows you to search any information previously saved from any location.
If I purchase TotalRecovery™ 7 software, do I download it, or will you send me official product CDs in the mail?
You will have the option during the purchase to request a TotalRecovery™ 7 product CD by mail (for a small shipping fee), or you may choose to download the software. The download comes in the form of a small installer to install the software in Windows.
I am buying a new PC because the old one is outdated. How can TotalRecovery™ help me?
Let TotalRecovery Pro´s Universal Restore move all your data and applications including Windows onto your new machine even with dissimilar hardware.
How long does it take TotalRecovery™ to back up or restore a system?
This depends on the amount of data you have on your system. However, TotalRecovery™´s technology minimizes the time it takes to perform a backup.
I started TotalRecovery™ in Windows immediately after the installation was completed, but a message says that I have to restart my computer in order to run it. Why?
You have to restart your computer after installing TotalRecovery™, in order for all configuration changes to take effect.
When I restored a partition from an image file, TotalRecovery™ prompted me that "There is not enough space on the Destination Partition", but I´m sure the free space on the Destination Partition is larger than the used space in the Source Partition. Why am I getting this prompt?
If data at the end of the source partition cannot be moved, TotalRecovery™ will prompt you with this notice.
Do I need to do anything before installing TotalRecovery™?
We recommend running Windows Check Disk to scan for hard drive errors.
Can TotalRecovery™ fix my system after my hard drive has been accidentally formatted or repartitioned?
Yes, only if TotalRecovery™ was installed prior to the incident.
Can I use disk tools such as Fdisk, PartitionMagic, and Norton Speed Disk after installing TotalRecovery™ on my computer?
There is currently no known resource conflicting with those utilities.
Does TotalRecovery™ work in Windows Safe Mode?
Unfortunately, TotalRecovery™ Pro does not work in Windows Safe Mode.
Does TotalRecovery™ Provide support for Windows® advanced power management?
TotalRecovery™ Pro supports all Windows® advanced power management features (Standby, Sleep, and Hibernate).
How can I restore without having a DHCP Server on the network?
If the DHCP service is not running on your network, you must manually enter a static IP address to access the network through Network Adapter Configuration in Pre-OS.
Which partition type does TotalRecovery™ Pro recognize?
TotalRecovery™ Pro recognizes NTFS, FAT, FAT32, Linux Ext2 and Ext3.
Why is my backup image larger than the source partition or hard disk?
The source partition or hard disk may have too much of fragmentation. Please defragment it and then run the backup again.
How can I access the computer outside the Workgroup through the network under the Pre-OS?
Click on the "Tools" tab and select "Map Network Drive". Then map the directory on the remote computer as you wish.
How can I get SDK download location correctly before I use the "Convert Backup to Virtual Disk" feature?
VMware Home Page (www.vmware.com) ->Download ->VMware SDK&APIs ->Virtual Disk ->VMware Virtual Disk Development Kit.
How can I convert an image backup from VMware format to VHD format?
Please download VMDK to VHD file converter from here. This file conversion tool allows you to convert image file from VMware format to VHD format.
If you cannot find the solution in the FAQ, please describe the problem in the
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