Virtual Class Remote Instruction Software

Why can’t I turn off (or restart) the student computer using the Virtual Class teacher program?

If the student computer stops responding when you try to turn it off (or restart it), select Power Options from the control panel, and then select “Shut Down” from the "When I press!? drop menu in the advanced tab.



Or check Enable advanced power management support on the APM tab.

I turned off the student computer using the Virtual Class teacher program. Why does the Scandisk program always run on the next system startup?

Not all of the programs were closed properly when Virtual Class shut down the student systems. Please close all of the running programs prior to restarting or shutting down.

I reinstalled the Virtual Class teacher program on my computer. Why did the student number change?

If you want to keep the student number listing the same as before, please do the following:

1. Select “save student list” when removing the Virtual Class teacher program.
   OR
   
2. Back up the student list by saving the vclass.vcm from %InstallDir% Program Files/FarStone/Virtual Class. Replace this file after Virtual Class has been reinstalled.

When should the student log in to the classroom manually?

If the classroom is already online but the student cannot find the classroom in the teacher list, you can enter the teacher computer name or IP address to log in to this classroom.

Can I change the language displayed in Virtual Class without reinstalling the program?

Yes. You need to copy the ResXXXX.ini file, which is located in the Virtual Class program folder, into %InstallDir%ProgramFiles\FarStone\Virtual Class\Language. After copying the file, please restart Virtual Class to have the changes take effect after copying the file.

Language	Folder for language
Traditional CHINESE	404
Simplify CHINESE	804
ENGLISH	409
FRENCH	40c
GERMAN	407
SITALIAN	410
SPANISH	40a
DUTCH	413
KOREAN	412
JAPANESE	411

Can I broadcast movies to student computers using Virtual Class?

No. You cannot use Virtual Class to broadcast movies. Future versions of Virtual Class will have this feature.

During installation, I received the following error message "1607: can't install InstallShield Scripting Runtime." What should I do?

Make sure that you have the administrator privileges to run the setup on the machine and then run IsScript.msi from the original installation packet. Run the file InstmsiA.exe on Windows 9x or Me or InstmsiW.exe on Windows NT, 2000 or XP to install and configure the Windows Installer Service on the machine. These files can be found in the same path as Setup.exe. If the issue persists, then register the Msiexec.exe file on the machine manually. To do this, run the following command line option in the Start > Run command or command prompt of the operating system:

Windows NT, 2000:
C:\Winnt\System32\Msiexec.exe /REGSERVER
Windows 9x, Me or XP:
C:\Windows\System\Msiexec.exe /REGSERVER

Make sure that the Installer folder in the Windows directory on the machine is not read only. The path to the installer folder is typically C:\Winnt\Installer on Windows NT, 2000 and XP machines and C:\Windows\Installer on Windows 9x and Me machines. Right-click on the Installer folder and make sure that it is not read only. On some machines, the installer folder may be hidden. Before searching for this folder in the above path, make sure to check the option "Show hidden files and folders" in the Windows Explorer options. Launch the Task Manager to see if multiple instances of Msiexec.exe or IDriver.exe are running on the machine. You can launch the Task Manager by pressing Ctrl+Alt+Delete. You should have at least one instance of these files running. If you see more than one instance of Msiexec.exe or IDriver.exe, it could be the cause of the issue. If this is the case, please restart your system and try again.

How can I optimize the Virtual Class performance?

You can try the following to improve your Virtual Class performance:

1. Reduce your screen resolution (e.g. reduce 1024 X 768 to 800 X 600).
2. Reduce the color quality (e.g. reduce 32bit to 16bit).
3. Do not set up a background picture.
4. For Windows XP users, please select Appearance in Display properties, and then set Windows and buttons as Windows classic style.
5. Upgrade the display adapter driver.

Why can't some student computers receive the screen broadcast in a network?

Please check whether the connection of the student computers is working properly. We provided a tool for testing the network connection for both the teacher and student computers. Start this tool from Start->Programs->Virtual Class-> Network Test and check whether the computers can send or receive data.